Scheduling Team Leader

2 days ago

Kenmore Queensland, Australia Churches of Christ Full time $60,000 - $90,000 per year

Scheduling Team Leader

Churches of Christ – Senior Living Group

Location: Kenmore, QLD | Full-time on-site | Permanent position

Lead with Purpose. Serve with Heart.

At Churches of Christ, we believe in creating communities where care and compassion thrive. As a Scheduling Team Leader, you will play a key role in coordinating high-quality care and contractor services for our home care clients — ensuring that every client receives the right care, at the right time, from the right people.

This is your opportunity to lead a dedicated scheduling team, make a meaningful impact in people's lives, and contribute to an organisation grounded in faith, service, and excellence.

About the Role

As the Scheduling Team Leader, you will oversee the delivery of effective scheduling operations for home care services, ensuring compliance with funding guidelines, enterprise agreements, and contractual conditions. You'll provide leadership, support, and guidance to a team of Scheduling Officers — fostering a culture of collaboration, accountability, and continuous improvement.

This is an exciting leadership opportunity reporting directly to the General Manager for Home Care Operations based at our Kenmore office.

Key responsibilities include:

  • Leading and mentoring the Scheduling team to deliver timely, accurate, and efficient client scheduling.
  • Providing oversight of scheduling, payroll support, reporting, and quality assurance processes.
  • Triaging and resolving complex client, contractor, and staff scheduling queries.
  • Supporting service delivery excellence and ensuring compliance with all relevant legislative and organisational standards.
  • Assisting with the development and implementation of policies, procedures, and best practices.
  • Promoting the mission, vision, and values of Churches of Christ in all aspects of work.

About You

You're an organised, people-focused leader who thrives in a dynamic environment. You combine strong administrative and problem-solving skills with a genuine commitment to supporting others.

To be successful in this role, you will have:

  • A Diploma in Business Administration or equivalent relevant experience.
  • 4+ years' experience in a team leadership role.
  • Strong computer skills, particularly in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Excellent interpersonal, communication, and negotiation skills.
  • Proven ability to lead, motivate, and develop a high-performing team.
  • A commitment to quality, safety, and continuous improvement.
  • An understanding of — and alignment with — the Christian mission and values of Churches of Christ.

Desirable:

  • Experience in the community services or aged care sector.
  • Familiarity with Procura and My Aged Care
  • Experience in Sandwei system

Additional requirements:

  • Ability to obtain a National Police Certificate.
  • Current Influenza and COVID-19 vaccinations (in line with organisational policy).

Why Join Us?

At Churches of Christ, you'll be part of a caring and supportive organisation that values integrity, compassion, and excellence. We offer:

  • Access to salary packaging benefits to increase your take-home pay.
  • 5 weeks annual leave (and the option to purchase more)
  • Free undercover parking onsite at our Kenmore Campus
  • Onsite Café
  • A positive and inclusive workplace culture.
  • Opportunities for professional growth and development.
  • The chance to make a real difference in the lives of older Australians.

Apply Now

If you're a motivated leader with a heart for service and a drive to deliver exceptional care, we'd love to hear from you.

Apply today and join one of Australia's most trusted not-for-profit organisations.

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