Quality Coordinator

4 hours ago

Hawks Nest, New South Wales, Australia RSL LifeCare Full time $60,000 - $90,000 per year

Residential Care - Quality and Training Coordinator

  • Make a Real Impact Every Day
  • Competitive rates of pay
  • Flexible working hours

Employment Type: Full Time

Contract Type: Permanent

Location: Hawks Nest

About Us:

At RSL LifeCare, our Residential Care teams have the ability to make a big difference in the lives of veterans and seniors while they receive quality and compassionate care in our aged care homes. This is an opportunity for you to join a large social purpose organisation where you can have a huge positive impact and feel the personal and professional reward in return.

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or who are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

About the Role:

As a Quality and Training Coordinator, you'll be at the heart of ensuring excellence in care delivery across our residential facilities. In this dynamic role, you'll lead quality assurance efforts and coordinate training programs to support staff development. Responsibilities include:

  • Overseeing quality audits and compliance with organizational policies.
  • Leading continuous improvement initiatives to enhance resident outcomes.
  • Supporting and delivering staff training, ensuring adherence to mandatory training requirements.
  • Working within a multidisciplinary team to provide guidance, ensuring best practice care standards.

Our Benefits:

RSL LifeCare offers a wide range of benefits, including:

  • Not-for-profit tax benefits - salary packaging up to $15,900 annually.
  • Staff discounts at over 700 retail stores via Maxxia Rewards.
  • 17.5% leave loading on paid leave.
  • Career growth opportunities across our residential care and community services.

About You:

We're looking for someone passionate about driving quality and training in aged care. You bring:

  • Proven experience in quality management or clinical leadership.
  • A Registered Nurse with a Valid AHPRA registration and experience in quality management or aged care is preferable.
  • Strategic and clinical planning skills, with an understanding of organizational behaviour.
  • Expertise in change management and cultural change processes, with strong critical thinking.
  • Ability to identify improvement areas and implement initiatives for better compliance and client satisfaction.
  • Strong communication skills to deliver impactful, persuasive messages.
  • Excellent relationship-building and interpersonal skills for sustainable outcomes.
  • Collaborative within multidisciplinary teams.
  • Adaptable to changing demands and priorities.

Join us today and see where it takes you tomorrow

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Location

RC Hawks Nest

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