Program and Experience Lead

Program and Experience Lead (Permanent Full-Time Position)

Location - Ryde, NSW

At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional outcomes

​The Opportunity

​We're seeking a dynamic and experienced Program and Experience Lead to support our Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA) services across the Ryde region.This role is about leading from within, engaging and empowering frontline teams to deliver high-quality support. You'll bridge service delivery with corporate functions like HR, IT, Risk, and Workforce Planning, ensuring smooth operations and strong relationships between head office and frontline staff.

What's in It for You?

- Professional Development: Opportunities for continuous learning and career growth.

- Supportive Team Environment: Work with a collaborative and motivated team.

- Innovative Culture: Be part of a forward-thinking organisation that values creativity and innovation.

- Flexible Work Arrangements: Enjoy a balance between work and personal life.

- Community Engagement: Make a positive impact in the local community.

- Diverse and Inclusive Workplace: Work in an environment that values diversity and inclusion.

Why Join New Horizons?

We're committed to creating a workplace that supports your growth, work-life balance, and overall well-being. Here's what you'll enjoy:

- Not for Profit Salary Packaging: Up to $15,900 annually, pay less tax and maximize your take-home pay

- Fitness Passport

- Entertainment Allowance: An additional $2,650 annually for dining, holidays, and more.

- Monthly Rostered Days Off (RDOs): Prioritize self-care with a three-day weekend every month

- Clinical Supervision & Peer Support: A collaborative environment to thrive professionally.

- Development Opportunities: Build your skills through internal and external training.

Your role will involve:

- Lead frontline teams, ensuring clear communication and shared goals.

- Identify skill gaps for capability uplift programs.

- Align rosters with operational demands, preventing conflicts.

- Address staffing challenges to meet business needs.

- Mentor teams, ensuring policy compliance.

- Supervise staff and volunteers on complex tasks.

- Implement procurement and finance policies smoothly.

- Balance budget and resource needs.

- Build strong networks with stakeholders.

- Coordinate service delivery with corporate initiatives.

- Work with corporate services like Finance, IT, and WHS.

- Manage cross-functional challenges.

- Ensure compliance with legislation and standards.

- Lead quality improvement initiatives.

- Compile accurate reports on service delivery and compliance.

To be successful in this Program and Experience Lead role, candidates must have the following:

- A relevant degree or equivalent experience in business, human services, or a related field. 

- Experience in leading cross-functional teams and managing operational alignment between corporate and service functions. 

- Ability to manage and plan work autonomously and exercise judgment in problem-solving and decision-making. 

- Compliance Knowledge: Familiarity with legislation, compliance, and quality standards relevant to service delivery and corporate operations. 

Pre-employment Checks:

- NDISWC or willingness to obtain

- NSW WWCC or willingness to obtain

- Current Police Check or willingness to obtain

- Current valid NSW Drivers License

How to Apply:

To register your interest, please click 'Apply Now' and provide a resume and cover letter outlining your suitability for the role.

New Horizons values diversity and encourages applications from people from all walks of Life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support. If you have questions about this role, or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternate method of submitting your application, please email

Due to high volume of applications, only shortlisted candidates will be contacted.

IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants to apply, under the exception clause of the NSW Anti-Discrimination Act 1977 – Section 31.