Senior Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role

Full-time role-based at our Albion, Brisbane office with regular client on-site visits. The position requires 38 hours per week, with occasional after-hours work and on-call duties required.

As a Senior Engineer, you will provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new projects, while acting as an escalation point in areas of expertise.

The following include but may not be limited to the responsibilities of the Senior Engineer:

• Provide remote and onsite IT support across client environments.
• Diagnose, repair, configure, and upgrade hardware and IT systems.
• Troubleshoot hardware and network issues and implement effective solutions.
• Collaborate with clients to understand technical requirements and recommend suitable technologies.
• Create and maintain high-level and low-level design documentation.
• Monitor system logs and manage incident tasks as needed.
• Liaise with vendors for technical support and issue resolution.
• Ensure systems meet configuration and compliance standards.
• Act as an escalation point and mentor for junior team members.
• Serve as a subject matter expert in key technology areas.
• Conduct technical analysis and testing, offering expert recommendations.
• Prepare project documentation including scope, specifications, and implementation plans.
• Support infrastructure design and solution architecture.
• Provide technical input for quotes, proposals, and tenders.
• Maintain and improve technical procedures and documentation.
• Continuously expand technical knowledge through training and self-study.
• Accurately log daily activities using internal systems.
• Perform other related duties as required.

Who we are looking for

Successful candidate needs to be curious and self-driven, along with deep technical expertise and a strong engineering track record as well as:

• 5–8 years of experience in technical IT support, with a strong client-focused approach.

• Hands-on experience with Active Directory, Microsoft 365, Intune, and Endpoint management.

• Hands-on experience with backup solutions (Veeam, Datto), networking (DNS, routers, firewalls), and SD-WAN.
• Proficient in Windows Server, Group Policy, Exchange, Office 365, and virtualization technologies.
• Hands-on experience with TCP/IP, cloud platforms, IT security, and multi-server infrastructure.
• Certified in Cisco, Veeam, VMware, and Microsoft technologies will be highly regarded.
• Skilled in engaging confidently with clients and stakeholders across written, phone, and in-person communication.
• Excellent interpersonal and written communication skills; adept at working with both technical and non-technical audiences.
• Proven ability to manage small projects from design to implementation.
• Strong troubleshooting skills and logical, lateral thinking.
• Demonstrated success in delivering multiple projects and mentoring junior staff.
• Strong team player with leadership qualities, time management skills, and a continuous learning mindset.

What we offer

• Compensation benefits with opportunity to increase earnings through paid overtime and on-call roster

• A friendly team environment with a strong technical support network

• Broad range of options for training and developing your IT skills

• Opportunity to work with the IT industry's latest technologies

• Internal career growth for high performers and IT super-stars

• Cost price on products from our suppliers

• Lunches and snacks provided

• Comprehensive Employer Assistance Program

• Referral bonus

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