Dynamics 365 Support Consultant

1 week ago

Sydney, New South Wales, Australia KPMG Australia Full time $90,000 - $120,000 per year
Job Description

Key Responsibilities
  • Provide day-to-day support for Community Care users, resolving issues and answering queries.
  • Troubleshoot and resolve integration issues related to Azure Logic Apps, and Third-Party apps.
  • Collaborate with functional consultants, developers, and business stakeholders to ensure seamless system performance.
  • Monitor system health and performance, proactively identifying and addressing potential issues.
  • Assist in testing and deploying updates, patches, and new features.
  • Document support processes, known issues, and resolutions in a knowledge base.
  • Train end-users on best practices and new functionalities.
  • Participate in continuous improvement initiatives to enhance system usability and performance.
Functional Skills
  • Proficiency in Dynamics 365 CE Sales, Customer Service and Field service modules and out of the box functionalities.
  • Experience with Power platform suite Including PowerApps, SharePoint and Azure capabilities.
  • Experience with third party tools such as Document Core pack (DCP), Twilio and DocuSign etc
  • Exhibit strong verbal and written communication skills to interact with clients and team members clearly and professionally.
  • Analyse and diagnose issues systematically, providing innovative and practical solutions.
  • Escalate complex problems to senior team members while ensuring proper follow-up.
  • Work closely with the customer support team to share knowledge and improve service delivery.
  • Display strong organisational skills and attention to detail in managing tasks and priorities.
  • Work closely with the customer support team and product team to share knowledge and improve service delivery.
Technical Skills
  • Experience and understanding of Dynamics 365 Custom workflows, Power Automate Flow, Business process flows and PowerApps Portals.
  • Experience of JavaScript, C#, and .NET for customisation and plugin development.
  • Experience with data migration, integration, and management using tools like SQL Server and Azure Data Factory.
  • Understanding of REST APIs and integration tools like Logic Apps or KingswaySoft.
  • Experience with Dynamics 365 deployments and environment provisioning and management.
Qualifications
  • Microsoft Certified Dynamics 365 Fundamentals (CRM)
  • Microsoft Certified Power Platform Fundamentals
  • Microsoft Certified Dynamics 365 Sales Functional Consultant Associate
  • Microsoft Certified Dynamics 365 Field Service Functional Consultant Associate
  • Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate
Additional Information

At KPMG every career is different, and we look forward to seeing how you grow with us.

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