Technical Service Representative

2 weeks ago

Sydney, New South Wales, Australia Solenis Full time $60,000 - $100,000 per year

Technical Service Representative (Sydney)

  • High impact, autonomous role
  • Technical and Soft skills capability
  • Work for a global industry leader and be based in Sydney
  • Attractive Salary

Join our team as a Technical Service Representative, where you'll play a vital role in ensuring compliance and hygiene across diverse environments across all the designated sectors that Solenis Diversey supplies products and services.

About us

At Diversey-A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry.

About the role:

This role is centered on delivering exceptional service across a wide range of industries. As a Technician Service Representative, you'll take a hands-on, customer-focused approach to supporting our operations in key sectors including Retail, Food Service, Inflight Catering, Hospitality, Healthcare, Distribution, and Building Service Contractors (BSC)

Travel is a significant part of this role, so flexibility and reliability are essential.

Key responsibilities:

  • Conduct monthly customer service visits and respond to service calls, breakdowns, and repairs
  • Perform installations, preventative maintenance, and equipment refurbishments
  • Deliver customer training and ensure sign-off on installations and onboarding
  • Maintain accurate Safety Data Sheets (SDS) and serviceable Field Test Kits and toolkits
  • Monitor product usage and stock levels, reporting discrepancies to the State Manager
  • Build strong relationships with Store Managers, Area Coaches, and Regional teams
  • Address customer needs and complaints within defined timeframes
  • Support new store rollouts and ensure minimal disruption during installations
  • Attend in-house training sessions and adhere to company policies and safety standards

About you:

  • Attention to detail and accuracy
  • Effective planning, prioritization, and execution
  • Independent thinker with sound reasoning and problem-solving skills
  • Self-motivated and able to work without supervision
  • Personable and collaborative team player
  • Skilled in client communication and relationship-building
  • Proficient in documentation and training delivery
  • Capable of conducting product application training

If you're passionate about service, thrive in a hands-on role, and enjoy working independently while making a real difference, we'd love to hear from you. Join a team that values professionalism, integrity, and continuous improvement.

We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us.

We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team.

Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status

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