Business Analyst

We are seeking a highly motivated and experienced Business Analyst (BA) to join our dynamic team. This role is critical in bridging the gap between business objectives, stakeholder needs, and technical execution, particularly in the context of a multi-platform online education environment. The successful candidate will be instrumental in analysing business processes, eliciting and documenting requirements, and ensuring the smooth integration and functionality of key corporate and learning systems. This position entails collaborating closely with platform product owners and the product delivery manager to achieve objectives, while also engaging with various technical leads to ensure adherence to best practices established.

Key Accountabilities

Requirements Elicitation & Analysis

• Stakeholder Management: Proactively engage with a diverse set of stakeholders (e.g., Marketing, Sales, Operations, Product, Education) to understand their needs, goals, and challenges.

• Decipher & Document Requests: Comfortably and effectively decipher high-level business requests and translate them into clear, concise, and detailed functional and non-functional requirements.

• Process Mapping: Analyse and document current 'As-Is' processes and design optimal 'To-Be' future-state business processes to improve efficiency and student experience. Technical Analysis & Integration Focus

• Integration Expertise: Possess and apply knowledge of integration principles and data flows between multiple enterprise platforms, specifically including:

o Salesforce (CRM)

o Shopify (e-commerce/payment gateway)

o Various Learning Management Systems (LMS) and other student administration platforms.

• System Impact Analysis: Assess the impact of proposed changes on existing systems, data integrity, and endto-end user journeys.

• Data Modelling: Collaborate with technical teams to ensure data structures and migration plans align with business requirements. Delivery & Development Support

• Deliverable Breakdown: Expertly break down requirements into actionable deliverables (e.g., Epics, User Stories, Acceptance Criteria) suitable for immediate handover to agile development squads.

• Agile Methodology: Actively participate in agile ceremonies (e.g., Sprint Planning, Grooming, Retrospectives) and serve as the primary conduit between the product owner/stakeholders and the development team.

• Quality Assurance: Support the Quality Assurance (QA) process by defining acceptance criteria, reviewing test plans, and participating in User Acceptance Testing (UAT) to ensure solutions meet the intended business outcome.

Key Selection Criteria:

• Experience: Minimum of 3+ years experience as a Business Analyst, preferably within an online learning, EdTech, or e-commerce environment.

• Technical Acumen: Demonstrable knowledge and experience analysing requirements for systems that integrate with or utilize key platforms such as Salesforce, Shopify, and/or a major LMS (e.g., Canvas, Moodle).

• Communication: Excellent verbal and written communication skills, with a proven ability to present complex information clearly to both technical and non-technical audiences.

• Analytical Skills: Strong analytical and problem-solving skills, with a meticulous attention to detail. - Methodology: Proven experience working within an Agile/Scrum framework.

• Certification in Business Analysis (e.g., CBAP, CCBA) or Agile/Scrum (e.g., CSPO, CSM). - Experience with process modeling tools (e.g., Miro, Lucidchart, Visio) and requirements management tools (e.g., Jira, Confluence).

• Familiarity with API documentation and common integration patterns (e.g., REST, SOAP).