Live-in Manager

2 weeks ago

Thredbo, New South Wales, Australia YHA Australia Full time $90,000 - $120,000 per year
  • Unique property in the heart of the Alpine region
  • Management opportunity with the support of a nationwide network
  • Supportive and fun team and culture

About us:

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.

We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.

As the Manager of Thredbo you'll be responsible for overseeing all aspects of the property operations, from managing a diverse team to ensuring exceptional guest experiences. With a passion for hospitality and a keen eye for detail, you'll create unforgettable memories for travellers from around the world.

This role is perfect for a self-motivated and adaptable leader who thrives in a fast-paced environment. If you're ready to take on this exciting challenge and make a positive impact on the YHA community, we encourage you to apply.

Immerse yourself in the magic of YHA Thredbo. From world-class skiing to cozy nights by the fire, YHA Thredbo puts you right in the heart of the action and during the summer season, you will have the opportunity to focus on other broader YHA company led initiatives as well as local promotions.

Key aspects of the role:

  • Leadership: Guide and inspire the team, fostering a culture of teamwork and excellence. Handle recruitment, training, and professional development to ensure high performance
  • Guest Experience: Ensure exceptional experiences by maintaining cleanliness, safety, and service standards, providing guests with memorable local experiences.
  • Business and Budget Management: Continue to develop annual business plans and budgets to support business growth, including cost control and financial reporting
  • Quality Control and Compliance: Uphold YHA's national standards, ensuring compliance with all relevant laws and regulations
  • Marketing, Partnership, and Promotion: Collaborate with the Customer team on marketing strategies, including social media and partnerships with local businesses and tour operators

The ideal candidate will have:

  • A self-motivated, hands-on approach with the willingness to manage all aspects of a hostel operation with a passion for the alpine region
  • Knowledge of property management systems and strong computer literacy
  • Experience in a hospitality or accommodation leadership role as duty or general manager
  • Strong leadership, team-building, and customer service skills
  • Financial management experience, with a focus on budget management
  • Strong problem-solving, change-management, and decision-making abilities
  • Knowledge of the Australian Alpine area
  • Ability to create work/life balance when living on-site

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

  • Work together – We open doors for each other as well as our guests
  • Give our best – We bring our best selves every day we come to work
  • Put our guest first – We know great hosts make great holidays
  • Think differently – We see problems as opportunities
  • Have fun – We celebrate and enjoy being together

What's in it for you

  • Travel Perks: Free stays across our network – because we love travel as much as our members do
  • Team Adventures: Opportunities to visit other locations for team building and training
  • Discounts: Access to benefits at various stores and across the YHA network
  • Growth: Professional development and career opportunities throughout YHA
  • Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
  • Wellbeing Support: For you and your immediate family through our Employee Assistance Program
  • Referral Program: Know someone great? We reward successful candidate referrals

If you are ready to take on the challenge of managing this vibrant property, are excited by opportunity to lead a dynamic team, and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.

A National Criminal History Check is mandatory step in the recruitment process.

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