Customer Experience Team Leader

2 days ago

Mascot NSW, Australia Karmo Pty Ltd Full time $80,000 - $120,000 per year

At Karmo, we're changing the way Australians think about driving. Forget ownership, our subscription model gives people the freedom to swap cars as life changes.

As our Lead Concierge, you'll not only guide customers through their subscription journey, but also lead and inspire a team to deliver an exceptional experience every time. This is your chance to combine customer service, leadership, and operations in a role where no two days look the same.

What You'll Be Doing

  • Guide customers through their subscription journey, ensuring it's smooth, simple, and exciting
  • Lead, mentor, and inspire the Concierge team to deliver outstanding service
  • Drive subscription growth by meeting and exceeding monthly targets
  • Oversee subscription documentation and CRM accuracy
  • Coordinate servicing, detailing, and logistics to keep the fleet in top condition
  • Encourage customer reviews and referrals to boost brand reputation
  • Collaborate with national teams to keep everything running seamlessly

What You'll Bring

  • Strong customer service and relationship management skills
  • Leadership experience or natural ability to motivate and support a team
  • Excellent communication and problem-solving skills
  • Highly organised with strong attention to detail
  • Confident using CRM systems and basic tech tools
  • A valid Australian Driver's Licence

What's In It For You

  • Earn a generous salary per annum + Superannuation + Monthly Commissions
  • Paid Parental Leave
  • Friends and Family Subscription Discount
  • Be part of a growing, forward-thinking business in the automotive space
  • Work alongside a supportive and high-performing team
  • Drive real impact through meaningful client relationships and strategic sales initiatives

About The Company

Karmo is Australia's largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs—offering a smarter alternative to traditional car ownership. At Karmo, we're more than a business—we're a team of forward-thinking individuals shaping the future of mobility. We foster a collaborative, inclusive work culture where ideas are valued, growth is supported, and innovation thrives.

How To Apply

If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.

*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*

Company Overview

Please visit for more information

  • Experience Team Leader

    2 weeks ago

    Villawood NSW, Australia SSS Auto Parts Full time $75,000 - $85,000 per year

    Experienced Team Leader – Parts InterpreterVillawood, NSW | Full-Time | Career Growth | Long-Term StabilityAre you a driven and knowledgeable Parts Interpreter with proven leadership experience? Ready to take the next step in your career with a national company that values stability, team development, and internal growth?We're seeking a hands-on Team...

  • Customer Experience Specialist

    2 days ago

    Mascot NSW, Australia Karmo Pty Ltd Full time $60,000 - $80,000 per year

    Ready to be part of something different? At Karmo, we're transforming the way Australians think about cars. Forget the hassle of ownership, our flexible car subscription model puts people in the driver's seat with freedom and choice.As a Customer Experience Specialist, you'll be the go-to advisor helping customers find the right vehicle to fit their...

  • Team Leader

    1 week ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Team Leader with Star, you'll lead and oversee the performance of a team of Cabin Cleaners in a...

  • Beverage and Food Team Leader

    6 days ago

    Mascot NSW, Australia Marriott International Full time $60,000 - $120,000 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationMoxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia, 2020ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementBeware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a "Crew" who helps guests have some fun. Being a...

  • Customer Service Team Leader

    2 days ago

    Belfield NSW, Australia Mancini's Italian Restaurant Full time $30,000 - $40,000 per year

    Now Hiring: Full-Time Team Leader / Front Counter SupervisorMancini's Restaurant – Busy, Family-Owned Italian RestaurantAre you a confident, reliable, and customer-focused leader ready to step up in a fast-paced hospitality environment? Mancini's Restaurant is looking for an experienced Team Leader / Front Counter Supervisor to join our team full-time and...

  • Customer Experience Representative

    1 week ago

    Mascot, Australia TNT Express Full time

    **About the role** Our Customer Experience Team are dedicated to delivering the best possible service to our customers with an above and beyond mentality, striving for first call resolution. Within the our team based at our Mascot Head Office you will be the first point of contact for all of our customers, ensuring every experience is outstanding. - 12...

  • Dispatch Team Leader

    4 days ago

    Mascot, Australia Marken Full time

    MF-QA-005 v02 *** **Title**: Dispatch Team Leader**Department**: Operations **Site***: Sydney **Reportable to**: Branch Operations Supervisor **L** **i** **ne Management Respon** **sibilities***: Drivers **Main Purpose**: Be main point of contact for drivers which includes performance reviews, quality, and training. - Liaise with different internal...

  • Customer Service Team Leader

    6 days ago

    Revesby NSW, Australia OPAL. Full time $60,000 - $120,000 per year

    Discover Opal….We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover the Opportunity….Opal Fibre Packaging provides a full service offering in corrugated cardboard box packaging from design...

  • Customer Service Team Leader

    4 days ago

    Emu Plains NSW, Australia BlueScope Full time $80,000 - $120,000 per year

    Job DescriptionBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Call Centre Team Leader

    4 days ago

    Mascot, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...