Dispatch Team Leader

MF-QA-005 v02

***

**Title**:
Dispatch Team Leader**Department**:
Operations

**Site***:
Sydney

**Reportable to**:
Branch Operations Supervisor

**L**
**i**
**ne Management Respon**
**sibilities***:
Drivers

**Main Purpose**:
Be main point of contact for drivers which includes performance reviews, quality, and training.
- Liaise with different internal departments and external vendors.

**Mai**
**n Duties and Responsib**
**ilities**
- Responsible for allocation of drivers to perform on-time freight recovery from ground handlers, collections & deliveries
- Working with Imports to organise the recovery and delivery of shipments
- Adhering to special instructions specific to each shipment as required
- Scheduling regular meetings with drivers to provide training, discuss recent issues
- Scheduling regular one-on-one meetings which will include performance reviews, sickness and annual leave overview.
- Manage driver shift times and attendance through Kronos.
- Ensure drivers complete all online trainings on time (ZenQMS, KnowB4, UPS).
- Review & improve existing workflows
- Ensure drivers compliance of Maestro system performance with all necessary data entry and confirmation of key milestones
- Track and trace of shipments as required
- Utilize technology to provide enhanced monitoring, management and control of shipments as required
- Ensure SOPs and compliance standards are adhered to. This will include but is not limited to, vehicle checklists, services, cleaning records, temperature logger recovery. (refer appendix A below)
- Ensure that Chain of custody and identity control is maintained for all shipments
- Assist in day-to-day operations where needed
- Dealing with sub-contractors and vendors to resolve issues
- Domestic bookings as required
- Providing coverage for dispatch staff when they are on leave
- Dealing with different departments on all facets of the business
- Export operations -creating SLI, preparing labels and export pack for driver

***

**Append**
**ix A**

GOP-TPT-001/Vehicle cleaning and disinfection

GOP-TPT-003/Daily periodic vehicle check

GOP-TPT-005/How to load vehicle and secure load

GOP-TCS-009/Sensitech temperature monitoring recovery

**Gene**
**r**
**al**
- To always adhere to all company Policies.
- To undertake any other reasonable duties at the request of the Line Manager.
- Work with:
Operations
- Warehouse
- Transportation
- Customer service
- Marken Offices and Local Service Providers

4

**Pe**
**r**
**son Specification**

**Tit**
**le**:
Dispatch Team Leader

**Reportable to**:
Branch Operations Supervisor

**Department**:
Operations

**Site***:
Various

**Attributes**

**E**
**ssential Criteria**

**Desirab**
**l**
**e Criteria**

**Knowledge**
- Understanding of metro, surrounding and regional areas
- Understanding of running a fleet
- Knowledge of time and temperature requirements for clinical trials
- Strong understanding of the life science industry

**Skills and Abilities**
- Excellent time management skills
- Ability to multitask
- Be able to work through problems as they arise and find quick functioning solutions

**Ex**
**perience**
- Minimum of 2 year experience in the life science and clinical trial industry
- Experience with import and export
- Is able to work in a fast-paced environment

**Qu**
**alifications**
- Year 12 education

**Acknowledgement**

By signing in ZenQMS the jobholder agrees to comply with the requirements of the job description and understands that failure to comply with the requirements may result in disciplinary action.

By signing in ZenQMS the line manager confirms the job description is a true and accurate reflection of the duties and responsibilities of the role, which has been fully explained to
- and understood by
- the jobholder.

Any changes to the job description must be agreed by the line manager and the jobholder.

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