Customer Service Team Leader

Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Fielders business is looking for a Customer Service Team Leader to join the Customer Service Team based in Emu Plains, NSW. With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision.

In this exciting opportunity, you will lead and develop the Customer Service team to strengthen their capabilities in achieving exceptional customer experiences. Reporting into the Customer Service Manager, you will work closely to align the team strategy with business objectives and outcomes for your team.

What Will You Do?

You will develop a high-performing team by coaching, motivating, and empowering team members to improve capability, drive performance, and boost engagement, enabling the achievement of ambitious targets.

You will:

• create strong customer relationships by strengthening collaborative partnerships with both external customers and internal stakeholders
• proactively oversee business operations, identifying trends and insights to capitalize on opportunities or mitigate risks, continuously reviewing and refining customer service processes to enhance overall customer satisfaction

More About You

As a customer service professional with experience in leadership, you will bring:

• a passion for learning and development
• high attention to detail and ability complete multiple tasks simultaneously
• proactive approach to leading and motivating performance and development of your team
• a customer-centric mindset towards our internal and external stakeholders

What's in it for you?

• opportunity to be part of a high functioning customer service team
• develop new networks with our customers and internal stakeholders
• exposure to people leadership
• opportunity to facilitate innovation and change for superior customer service experience

Why BlueScope

As we're creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you'll:

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work-life flexibility through our B-flex program. We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

It's an exciting time in our history as, together, we work towards Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future."

Come and discover us at

Join us, creating strength for the future.

Applications close 10 November 2025.