Service Officer Banking Reconciliations

5 days ago

Goulburn, New South Wales, Australia myCareer - NSW Government Full time $84,659 - $99,271 per year

Clerk Grade: 3/4
Salary Range: $84,659 - $92,701 plus superannuation and leave loading
Employment Type: Full time, Ongoing (35 hours per week)
Location: Goulburn with access to hybrid work arrangements

Application Closing: Friday, 19th September 2025 [9:59am]
About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Key Responsibilities

You will be part of a specialised finance team processing banking and reconciliations transactions across Government Shared Services. As part of the Government Shared Services division, you will be responsible for:

Creating a positive customer experience by providing finance services, support and adviceEscalating complex issues to the Senior Finance Officer or Team LeaderFollowing agreed processes to maintain data within the finance system, ensuring changes are authorised within Department delegations and ensuring data timeliness, accuracy and complianceMaintaining knowledge of and interpreting financial payments, legislation, policies and proceduresCompleting manual calculations and adjustmentsHandling the day-to-day review of bank statement load errors, post processing errors, manual allocation of receipts, manual journals for incorrect postings from automated bank statement load and any additional requirements for banking reconciliationsSupporting testing of any system changes to Banking settings or designSupporting stakeholders with reconciliations and ad hoc information requestsMaintaining reconciliations in accordance with accounting standards, department procedures/ guidelines and meeting delivery timelines.

About You:  

The successful candidate must demonstrate strong capabilities in:

Ability to maintain accuracy and consistently provide timely service in a high volume, busy environmentCustomer centric approach in meeting Service Partnership AgreementsMaintain a working knowledge of legislative, policy and procedure changesWork collaboratively with others on joint programs and projects

For more information about the role, please contact the hiring manager Natalie Ryan, Team Lead General Accounting at

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 3 pages) outlining how your knowledge, skills and experience are aligned to the role.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 3/4, with the base salary for this role starting
at $84,659 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Michael Yoon via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Friday, 19th September 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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