Front Office

Mercure Goulburn boasts 74 stylish and comfortable rooms, including spa rooms, serviced apartments, function rooms, and the Edge bar & Restaurant.

We are looking for a casual Front Office / Guest Service Agent to join the team.

About the role:

You will be responsible for creating a professional first impression for the hotel.  You will perform guest check-ins and check-outs, make reservations, maintain guest records and room accounts, and assist with any other guest enquiries, with a focus on providing exceptional customer service at all times.

About you:

To be successful in this role you will:

• have previous experience in the same or similar role;
• have a passion for customer service and interacting with people;
• be punctual, efficient and courteous;
• have a strong work ethic with the ability to multi-task, prioritise and work comfortably within a fast-paced environment;
• have the ability to maintain accuracy and efficiency;
• demonstrate excellent communication and interpersonal skills;
• be team focused with the ability to work autonomously;
• have initiative as well as strong problem-solving and critical thinking skills;
• be willing to learn and understand all aspects of the hotel;
• a sound knowledge of Opera Cloud will be highly regarded;
• Current NSW RSA required, or ability to acquire.

You must be flexible and available to work a variety of shifts including mornings, afternoons, evenings, weekends and public holidays.

Immediate start available.

NB:  There is potential for the role to become full-time for the right candidate.