Level 1 Onsite IT Support Technician

2 weeks ago

West End, Queensland, Australia NextGen HR Pty Ltd Full time $60,000 - $80,000 per year
Level 1 Onsite IT Support Technician

The Company

Our client is a recognised dependable Managed IT provider with over 12,000 users globally. Their goal is to utilise IT to empower businesses in achieving success in ways that can make the world a better place for all. They help their clients realise their own organisations' visions, which can come alive faster and better when the business' IT is well-maintained and secure. They continuously strive for excellence whilst upholding their core values: Team Players, Driven to Improve, Honest & Genuine, Camaraderie.

As a rapidly growing IT service provider, we are looking for an experienced Level 1 Onsite IT Support Technician to join our client's incredible team of dedicated professionals. The successful candidate will be placed full time at a customer site in Brisbane.

The Role

The Level 1 Onsite IT Support Technician is an all-rounder Level 1 IT professional who will provide a high standard of desktop, remote, telephone and email support by providing service excellence in every engagement and resolving IT infrastructure related issues. Primarily, you will be a contributor to the team's success, have a people and customer first attitude, and a passion for technology and customer service.

Note: This role is working on behalf of a leading Queensland MSP, but is based onsite at a rapidly growing organisation in West End, Brisbane.

Responsibilities

  • Provide first level IT support onsite at our client

  • Work to the daily schedule as set out in calendar

  • Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity.

  • Diagnose and resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.

  • Monitor and action alerts from client systems

  • Participate in technical up-skilling programs, training and seminars as required

  • Acting as the conduit between the client and the remote service desk team

  • Be across the multiple projects and keeping the service desk and projects team informed

  • General technical support in the office (desktop support)

  • Maintaining/updating the RMM, CRM, Ticketing and any other systems used

  • Documentation of standards in ITGlue and create user documentation for repeatable tasks/changes/new systems.

  • Build and maintain relationships with 3rd party vendors and manage issues with 3rd party vendors

What You'll Need to Succeed

  • Previous work experience in an IT support position – at least 6 months

  • A qualification in IT is a definite advantage

  • Certifications (Microsoft/ITIL/CompTIA A ) will also be highly regarded

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike

  • Ability and willingness to work towards key performance indicators and service level agreements

  • A valid driver's license

Technical Skills & Capabilities Required

  • Ability to diagnose and troubleshoot issues within your skillset, and know when to escalate

  • Proficient in Microsoft 365 cloud technologies - Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM

  • Experience with PSA ticketing systems (ConnectWise a definite advantage)

  • Knowledge of Windows OS, Server, or Networking is a great advantage

In return, you will work within a reputable organisation and be part of a dynamic team where your skills are valued, and your contributions make a real impact. Competitive compensation awaits, and your journey begins promptly

Seize this opportunity and APPLY NOW for an exciting career ahead

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