ICT Support Technician

2 weeks ago

Bundaberg West, Queensland, Australia Widebay IT Full time $70,000 - $80,000 per year

Positition: ICT Support Technician

Business: Widebay IT

Location: Bundaberg & Wide Bay Burnett QLD

Full time and permanent

Salary: $70,000 – $80,000 per year

Join Our Dynamic Team at Widebay IT

Are you energetic, positive, and passionate about customer satisfaction? Widebay IT is looking for a motivated individual to join our fast-paced business technology team. With 40 years of continuous growth and service diversification, we are the exclusive authorised dealer for Fujifilm Business Innovation Australia, as well as Lexmark Australia.

Your Role:

  • Provide on-site and remote technical support.
  • Install and maintain new print devices (multi & single function).
  • Offer in-house support and meet KPIs.
  • Manage van and warehouse stock levels.
  • Collaborate with technical and service delivery teams.
  • Liaise with vendors and suppliers to resolve technical issues.
  • Deliver consumables as needed.
  • Answering questions and troubleshooting problems related to software and hardware
  • Setting up and managing computer networks
  • Modifying current software to align with user needs

About You:

  • Enthusiasm & Initiative: Bring your positive attitude and proactive approach.
  • Problem-Solving Skills: Solutions-focused with a knack for troubleshooting.
  • Technical Experience: Skilled in mono and colour digital processes, printer and photocopier repairs, and electromechanical troubleshooting.
  • Time Management: Efficiently manage your time and prioritize tasks to meet deadlines.
  • Communication: Excellent interpersonal and communication skills, both written and verbal.
  • Team Player: Ability to work autonomously and collaboratively within a high-functioning team
  • You are willing (and maybe even excited) to travel around the NT (and occasionally interstate)

What you need:

  • Diploma or higher qualification related to Information Technology
  • Must be a Permanent Resident or Citizen of Australia
  • A minimum of 3 years of work experience in ICT Support
  • Remuneration package is generous, and negotiable based on experience
  • Must have a valid driver license

Job Types: Full-time, Permanent

Pay: $70,000.00 – $80,000.00 per year

Education:

  • Diploma (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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