Collections/Accounts Receivable Officer

2 weeks ago

Brisbane, Queensland, Australia Nixil Full time $60,000 - $80,000 per year
  • Are you looking for a rewarding and challenging career in the financial services industry?
  • Do you have excellent communication and negotiation skills?
  • Do you enjoy helping customers and resolving their issues?

If you answered yes to these questions, then we have an exciting opportunity for you

Our customer is a leading financial services company with offices based in
North Lakes and Eight-Mile Plains, QLD
 who are dedicated to providing innovative and reliable Funding solutions.

As the 
Collections/Accounts Receivable Officer
, you will work in a fast-paced and dynamic environment, where you will have the opportunity to learn new skills and grow your career. You will also be part of a supportive and collaborative team that values your contribution and feedback.

You will be the first point of contact for inbound/outbound calls and emails and communicate with customers to maximise the collection of outstanding debt.

Job Duties Include:

  • First point of contact for inbound/outbound calls and emails.
  • Communicate with customers to maximise the collection of outstanding debt.
  • Explain the consequences of non-payment and the benefits of settling the debt.
  • Negotiate payment plans or settlements that are acceptable to both the customer and the company.
  • Record all communication and payment details in the customer database.
  • Follow up on payment arrangements and ensure they are honored.
  • Be able to identify, escalate and assist in resolving debt queries and disputes.
  • Maintain broker and customer goodwill during the collections process.
  • Update Management and Sales Team of emerging problems including uncollectable accounts.
  • Maintain a professional and courteous manner at all times.

Job Requirements:

  • Relevant qualification (High school diploma or equivalent) with good academic standing
  • Experience in collections or accounts receivable is beneficial
  • Ability to liaise with a diverse range of stakeholders
  • Strong communication and negotiation skills with proven ability to overcome obstacle and get results
  • Effective time management and organisational skills, sense of urgency with a high attention to details and level of accuracy
  • Ability to acquire knowledge and skills to successfully maintain collection KPI's
  • Strong customer service ethic with both internal and external customers/staff
  • Strong literacy and numeracy skills
  • Strong interpersonal skills and communications skills
  • Good Admin skills

Full working rights – Must be an Australian Citizen or Australian Permanent Resident

***Salary will be aligned to the level of experience and includes Superannuation.***

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