Administration Coordinator

We exist so that rights are known and acted upon and communities are fairer.

ARC Justice is an independent, for-purpose, human rights organisation that incorporates the Loddon Campaspe Community Legal Centre, the Goulburn Valley Community Legal Centre and Housing Justice.  We have offices in Bendigo and Shepparton and work with people in regional and rural Victoria who experience disadvantage relating to their housing, family, relationship, consumer, economic, social and civil rights.

About the role

The Administration Coordinator is an integral role that combines intake and reception services with office coordination and support. The role reports to the Team Leader – Intake and will supervise the Legal Intake Officer based at ARC Justice's Shepparton office.

The Intake Team delivers intake services, performs important data collection for ARC Justice and are responsible for client data management, administration of the appointment diary and email correspondence. The team also supports service coordination, volunteers and community legal education through agreed processes. Para-legal support for the lawyers can also be required as part of the role.

As part of the Intake Team, the Administration Coordinator assists with delivery of intake and reception services. The role will require the appointee to identify a client's legal or housing concerns, provide appropriate information and referrals to both in-house and external services and, where appropriate, book appointments.

The office coordination part of the role will require the appointee to work with the Facilities Officer, IT Manager, and Director of Operations to be the first point of call for the Shepparton office of ARC Justice relating to facilities, technology, fleet cars, and other day-to-day matters. The Administration Coordinator will be asked to fulfil OHS duties and roles such as Fire Warden.

What's in it for you?

• Salary packaging
• Additional gifted leave at Christmas
• 17.5% leave loading
• Professional development opportunities
• Employee Assistance Program
• Collaborative and inclusive team culture
• Joining at an exciting time of significant growth and regeneration

To Apply

To be considered you must currently hold or be willing to obtain the relevant clearances and checks that are essential for this role.

To apply please submit a resume and cover letter outlining why you think you are suitable for this position.

For further information please contact Karen Nyberg, Team Leader Intake, on or

Applications close 11:59pm Sunday 7 September 2025.

ARC Justice recognises that social and cultural diversity is an integral and valuable component of Australian Society. We acknowledge and respect cultural differences and embrace diversity within our organisation and the communities in which we work.

ARC Justice acknowledges First Nations people as the traditional and current custodians of the land upon which we work.  We respect that this land always was and always will be Aboriginal land.  Aboriginal sovereignty has never been ceded.  We pay our respects to Elders past and present, as well as all Aboriginal people who have fought and continue to fight for equality, self-determination, culture, country and community.

ARC Justice is a child-safe organisation and is committed to the safety and wellbeing of all children and young people.

What you bring:

Essential:

1. Strong customer service capability with a commitment to access and equity principles.

2. An ability to engage with people who may have complex vulnerabilities including trauma.

3. Ability to problem solve to accurately assess and address client needs.

4. Effective oral and written communication skills.

5. Proficiency in Microsoft Office applications and client case management systems.

6. Experience and knowledge of general office and reception duties.

7. Ability to work autonomously, meet deadlines and establish work priorities.

Desirable:

1. Awareness of community organisations and the social and economic issues that impact on legal issues in the community in the Goulburn Valley area.

2. Experience in a Community Legal Centre or other legal practice.

3. OHS experience

4. Experience supervising staff and/or managing an office environment

Certificate IV in Business Studies or Community Services or similar from a recognised tertiary institution would be highly regarded.