Front of House

About The Commons & Venue

The Commons is an ecosystem of entrepreneurs, businesses, and curious minds working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.

Our in-house café and wine bar offer a seamless all-day experience, from specialty coffee and a high-quality, modern Australian food menu to curated wines and cocktails in the evening. We focus on local and sustainable produce, pairing it with warm, attentive service and a strong sense of community.

The space serves as a vibrant meeting point for members, whether it's for a morning coffee, a relaxed lunch, or after-work drinks. Our concise food menu balances fun and nostalgia, complemented by a seasonal all-Australian wine list, classic cocktails made with local spirits, and a reserve 'vault' selection of international favourites.

About the Role
We're looking for a Part-time Front of House professional with a strong beverage focus to lead the daily operations of our wellness café. With a particular emphasis on smoothie production and service, this leadership role is ideal for someone with supervisory experience in a fast-paced café or canteen environment. You'll ensure high standards in food and beverage quality, manage stock and equipment, guide and motivate the team, and play an important role in maintaining a positive, high-performing culture. You'll also support reporting, financial accountability, and recruitment alongside the broader Food & Beverage team.

Required Skills and Experience

• 2+ years' experience in a café, canteen, or similar food and beverage environment
• Proven ability to lead, train, and supervise a small team
• Strong knowledge of smoothie and food preparation, equipment use, and food safety
• Experience managing inventory, stock control, and ordering
• Familiarity with end-of-day and financial reporting (desirable)
• Excellent communication and interpersonal skills
• Strong organisational and multitasking ability
• Food Safety Supervisor Certification (or willingness to obtain)
• Ability to stand for long periods and lift up to 20kg
  
  

Key Responsibilities

Customer Service

• Lead by example with an active presence on the floor
• Ensure efficient, friendly, and consistent customer service
• Resolve customer inquiries or complaints with a professional, solutions-focused mindset
• Foster a welcoming, community-driven environment

Smoothie & Beverage Operations

• Lead smoothie production and maintain recipe consistency
• Train team on correct preparation, presentation, and hygiene standards
• Support food and coffee service during peak periods
• Minimise and record wastage, updating recipes when required

Stock Control & Ordering

• Monitor stock levels and order supplies proactively
• Oversee stock rotation and reduce waste
• Ensure adherence to food safety protocols and handling standards

Equipment & Venue Maintenance

• Maintain all equipment in safe working order
• Coordinate regular maintenance and audits with Facilities team
• Uphold daily and weekly cleaning schedules
• Communicate with the cleaning team or site staff to maintain hygiene

Team Leadership & Recruitment

• Lead, train, and support team members
• Encourage a positive and collaborative culture

Financial Accountability

• Monitor and manage variable costs (e.g. labour and stock)
• Support reporting on cost control and performance
• Contribute to cost-effective decision-making and menu planning
  

Reporting & Meetings

• Complete accurate daily, weekly, and monthly reports
• Communicate updates to the Cluster Manager and National F&B team

Work Health and Safety

• Ensure compliance with WHS standards and conduct regular safety audits.
• Educate staff on WHS policies to maintain a safe working environment.
  

Values
All actions and behaviours must align with the philosophy and values of The Commons:

• Putting our members first
• Fostering our community
• Working together as a team
• Constantly learning and growing