Customer Success Manager

2 weeks ago

Melbourne, Victoria, Australia MapTrack Full time $104,000 - $130,878 per year

Company Description

Founded in Australia in 2019, MapTrack has rapidly expanded and now manages over 500,000 assets across various industries. Our AI-powered platform unifies asset tracking, digital forms, compliance, documents/files, maintenance, inventory/parts, and GPS/IoT data feeds into a single platform. Accessible anytime, anywhere, on any device, MapTrack provides real-time visibility, reduces downtime, improves compliance, and prevents asset loss.

Trusted by businesses from trade to multinational mining organizations, MapTrack is known for its user-friendly interface, rapid innovation, and exceptional support.

Role Description

This is a
full-time, REMOTE
role for a
Customer Success Manager
located in Australia.

You'll be responsible for ensuring customer satisfaction and retention by building and maintaining strong client relationships. Day-to-day tasks include addressing customer inquiries, providing product training, analyzing customer data to improve experience, and collaborating with internal teams to resolve issues.

The role requires proactive communication with clients to understand their needs and help maximise the business outcomes they achieve.

Qualifications

  • 2+ years in the mining, construction, subcontractor, infrastructure maintenance or facility services industry
    OR
    2+ years in B2B SaaS
  • Customer outcome focused
  • Ability to build long-term successful partnerships focused on driving business value for clients.
  • Excellent written and verbal communication skills
  • Problem-solving skills
  • Ability to work independently and as part of a team
  • Experience in using Customer Relationship Management (CRM) software, video calls,

Whilst day-day work will be remote, the role will require regular travel to visit customers onsite and will be paid for by MapTrack

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