Customer Success Manager

2 weeks ago

Melbourne, Victoria, Australia Restoke Full time $90,000 - $120,000 per year
About Restoke

Restoke is restaurant intelligence, the operating brain for back-of-house. Our AI helps venues control costs, automate ordering, track live inventory, manage recipes, run tasks, and pay suppliers, all with clear, data-driven decisions. We are a global company with offices in Australia and the USA, serving venues across APAC and North America.

The Role

You will own activation, adoption, and long-term success for a portfolio of venues. This is product-led customer success, you design repeatable playbooks, in-product guides, and moments that delight.

Success looks like: fast activation, short time to first value, deep feature adoption, high net retention, healthy expansion, strong NPS.

What You'll Do
  • Onboard and activate: build smooth journeys with in-app checklists, group sessions, and focused 1:1s when needed.
  • Drive adoption: use health scores and cohort insights to nudge the right actions, unlock value feature by feature.
  • Grow accounts: run value reviews, share ROI wins, introduce modules that help customers hit their goals.
  • Champion the customer: turn feedback into improvements, partner with Product on guides, help center content, and smart prompts.
  • Upgrade the engine: refine playbooks, automate steps, keep the experience efficient and human.
  • Operate with great tools: HubSpot, Intercom, Mixpanel, Gong, , Zoom.
About You
  • 2 to 4 years in Customer Success or Onboarding at a SaaS company, hospitality background is a plus.
  • Clear communicator who builds trust quickly, great on Zoom and in venue.
  • Comfortable with data, you translate dashboards into next steps.
  • Ownership mindset, proactive, collaborative, you make things better every week.
  • Thrive in a growing team, you enjoy building systems that scale.

Nice to have: POS or payments exposure, inventory or recipe costing familiarity, basic SQL or strong spreadsheet skills, experience with PLG motions and health scoring.

Why Restoke
  • Join a category creator, help define restaurant intelligence.
  • Competitive salary, ESOP, real growth path to Senior CSM and beyond.
  • Hybrid flexibility, strong team culture, work with leading venues in Australia and the USA.
  • Build measurable impact that operators feel every service.

Please include the following in your cover letter:

  1. Why do you want to join the Restoke team?
  2. What makes you a fit for Restoke?
  3. What stands out as the major value proposition of Restoke?

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