Customer Service Coordinator

2 days ago

Narangba, Queensland, Australia Infrastructure Products Australia Full time $60,000 - $80,000 per year

About Us

Infrastructure Products Australia designs, manufactures, and distributes superior precast concrete and plastic pits, covers and construction accessories for the communications, transport, energy and water sectors. We focus on partnerships and innovation to deliver the best solutions for our clients, on time and on budget, by adding value in service, quality and efficiencies.

What we offer our employees (the benefits)

  • a friendly and enjoyable working environment that supports professional growth
  • clear career progression pipelines
  • numerous global opportunities within our CRH network
  • paid parental leave*

And much more

*eligibility criteria apply.

About The Role

Based at our Narangba site, IPA Group is seeking a proactive and customer-focused Customer Service Coordinator to join our team on a 3-month contract.

This role offers the potential for extension, depending on business needs and individual performance. It's a fantastic opportunity for a driven individual to play a key role in supporting internal sales operations and delivering exceptional service to customers across Australia.

Key Responsibilities

  • Collaborate with customer service, production, and technical teams to align customer needs with business capabilities.
  • Manage end-to-end resolution of customer, reseller, and supplier queries.
  • Maintain accurate records of customer inquiries and complaints to support continuous improvement.
  • Provide timely and accurate pricing, delivery, and product information.
  • Maintain and update customer databases and prepare regular activity reports.
  • Identify and recommend process improvements to enhance customer service efficiency.
  • Support Business Development Managers with prompt responses and accurate order entry into the ERP system.
  • Generate purchase orders, invoices, and arrange pre-payments for cash customers.
  • Research and input product codes for quoting and invoicing purposes.
  • Liaise with internal departments including Finance and IT for reporting and system accuracy.
  • Coordinate quoting activities, including follow-ups and quote tracker management.
  • Assist with estimating by preparing accurate quotes using ERP systems and liaising with procurement and technical teams.
  • Monitor and manage inventory levels to meet forecasted sales demand across locations.
  • Coordinate logistics and order placement to ensure timely product availability.

About You

  • Previous experience in a similar position within a Sales Team (essential)
  • Experience in infrastructure, manufacturing, or construction industries (desirable)
  • Familiarity with Electrical, Communications, or Drainage sectors (desirable)
  • Excellent verbal communication and negotiation skills
  • A team player who thrives in a vibrant and close-knit environment
  • Passionate about turning complex customer situations into positive experiences

Why IPA Group?

  • Be part of a safety-first, performance-driven culture
  • Work with a collaborative and supportive team
  • Opportunity to influence national strategy and growth
  • Competitive salary and career development opportunities

This is an excellent opportunity to continue your career and become a key team member inIPA Group.

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