Student Support

Job description

The Student Support & Compliance Coordinator plays a pivotal role in shaping the educational experience for students at the Sydney and Melbourne campuses. The role is responsible for helping Navitas and Charles Sturt University achieve efficient, effective and compliant delivery of student and academic administrative processes for CSUSM students in line with CSU Policies and Procedures.

The position will coordinate the management of compliant student services at the Charles Sturt Sydney and Melbourne campuses and contribute to the management of key relationships with administration staff and other functional areas across Navitas, the campus and the University.

Key responsibilities

• Coordinate the timely management of compliance activities relating to international student admissions and enrolment cases
• Work with the CSUSM academic team and Student and Academic Services Manager to coordinate the development of student centric timetables for the Sydney and Melbourne campuses
• Contribute to strategies to ensure accurate student records in Banner and CRM are maintained in accordance with compliance and CSU policies and procedures
• Regularly quality assure that student records are maintained in a compliant and consistent manner and contribute to continuous improvement initiatives when issues are identified
• Contribute to the development and implementation of consistent, streamlined and high-quality student and academic services.
• Maintain knowledge of relevant ESOS, National Code, CSU policies, procedures and regulations to provide accurate advice to students and staff.
• Provide expertise and guidance to staff on complex student cases or enquiries by utilising policies, procedures, legislation, student rules, regulations and documented user procedures.
• Identify and implement opportunities for continuous improvement in student and academic services.
• Ensure compliance with existing agreements between Charles Sturt University and Navitas, with a focus on student related CSU policies and procedures

Qualifications

• Completion of a secondary qualification(s) and relevant work experience.
• Experience in student administration or student services or student compliance in the tertiary education sector.
• Empathy for and experience in working with international students.
• Demonstrated evidence of initiative and problem-solving skills.
• Good interpersonal, communication and negotiation skills and an ability to build and maintain effective business relationships and networks.
• Excellent attention to detail.
• Sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or or operational level.

Why you should join us:

• Joining the Charles Sturt University Sydney team means that not only will you shape the student campus experience, you will also help foster a dynamic and supportive culture for our staff right from the beginning.
• At the core of everything we do is a commitment to fostering a student-centred learning and teaching environment. You'll find your place in our dynamic and supportive team if you are motivated by collaboration and innovation.
• Sustainability is important to us. We believe in making a difference with our actions. We're proud to be Australia's first carbon-neutral university.

Employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities.

Join us and make a lasting impact on the global higher education landscape.

If this opportunity could be your next ideal career move, we would love to hear from you

How to apply:

• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.
• For a confidential discussion regarding the role, please contact Joanna Vytingco via mobile at

About Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.

Disclaimer:

Charles Sturt University Sydney is operated by Navitas Pty Ltd under a service agreement with Charles Sturt University. All Charles Sturt University Sydney and Melbourne campus staff are employees of Navitas