Business Support Officer

About this opportunity:

The Business Support Officer ensures consistent, professional service to internal and external customers while handling administrative tasks aligned with Council's strategies, policies, and regulations.

Key Responsibilities:

• Provide administrative support to internal departments and external customers.
• Perform data entry with a high level of accuracy and attention to detail, such as timesheet entry and customer record lodgement and maintenance.
• Conduct financial activities such as purchase orders, invoicing, and reconciliations.
• Apply Council work practices and resolve customer requests effectively.
• Contribute to continuous improvement and team objectives.
• Assist with developing work procedures and other delegated tasks.

Essential Qualifications, Experience & Skills:

• Current QLD "C" Class drivers licence or interstate equivalent.
• Experience in an administrative environment providing a high level of customer service.
• Good communication (written and verbal), listening and interpersonal skills combined with a demonstrated customer-focused work ethic.
• Ability to operate a computer including the use of MS Office applications with a high attention to detail and accuracy.

Why work for Mackay Regional Council?

Mackay Regional Council is a dynamic, progressive and financially sound local government. We have responsibility for $3.5 billion worth of assets and employ almost 1200 dedicated staff in a vibrant, rapidly growing region where sugar, mining, beef, tourism and retail drive the economy. Mackay is located halfway between Brisbane and Cairns and is truly the heart of Queensland, covering 7,622 square kilometres of rainforest, Natural Parks, historic townships, miles of golden beaches and more than 70 tropical islands. The Region boasts a vibrant economy offering an idyllic lifestyle on the Central Queensland coast, from picturesque beaches and nearby island resorts to beautiful rainforests. The Region has a great climate coupled with high quality education and health facilities.

Discover more about the Mackay Region

In addition to the above, we also offer the following benefits:

• Base annual salary of $ 73,831.21
• Up to 18% superannuation (conditions apply).
• Choice of 4 or 5 weeks' annual leave with 17.5% leave loading.
• Flexible work arrangements with a 9 day fortnight roster.
• May be eligible for salary sacrificing options.
• Membership to lifestyle benefits program including corporate discounts.
• Study and assistance programs for career development.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Want to know more about this role?

View the Position Description (PD) for this role in the document attachments.

How to apply:

Prepare and submit your cover letter and resume, outlining your relevant experience for this role. If applying for this job via a 3rd party job board such as SEEK, LinkedIn etc. you will be redirected to the Mackay Regional Council Careers (eRecruit) website to apply. Follow the prompts to submit your application (the eRecruit Job Application Quick Reference Guide or the eRecruit Job Applicant Guide can assist).

Applications Close:

Thursday, 16 October 2025

Having troubles submitting your application?

Reach out to one of our friendly Recruitment Officers by phoning 1300 MACKAY

***Important information for applicants:

To be considered for this position, all candidates must have the appropriate working rights for Australia, Please visit Mackay Regional Council - Careers at council webpage regarding International Applicant criteria. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing)

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.