Program Manager

5 days ago

Melbourne, Victoria, Australia MAX Solutions Full time $90,000 - $120,000 per year
Project/Position Introduction
Overview

About us 

Injurynet partners with organisations to deliver a range of innovative workplace medical services such as medical assessments, early intervention programs and medical advisory services.  

These services are all supported by our national independent network of medical practitioners, physiotherapists and psychologists, the largest of its kind in Australia.  

We work with organisations across a diverse range of industries including some of Australia's largest employers.

About the role

We are looking for an Injury Management Advisor with strong client relationship management and injury management experience who is keen to help us deliver our workplace medical services. 

The Injury Management Advisor is responsible for managing and supporting the delivery of Injurynet's workplace medical service programs for our clients by:

  • Maintaining strong client relationships through exceptional customer service and regular communication
  • Providing program support to clients, including relationship management, contract management, issue/complaint management, reporting and review meetings
  • Managing a portfolio of clients, tracking and monitoring program outcomes and performance with a focus on client retention
  • Managing the implementation of new clients to ensure that the systems, processes and resources are in place to deliver quality services in a timely manner
  • Providing injury management advice to employers, injured workers and health care professionals, as required
  • Managing enquiries and resolving issues from clients, employees, and healthcare practices about any program issues
  • Continuously improving service and program delivery for clients

About you

We want you if:

  • You have experience as an occupational rehabilitation provider, injury management advisor or insurance professional
  • You have proven your success in managing a portfolio of customers, stakeholders or relationships
  • You excel at engaging, building and managing client relationships
  • You're passionate about customer service, managing issues and solving problems
  • You have a reputation as a strong communicator
  • You are self-motivated and pro-active with a can-do attitude
  • You're tech savvy
  • You love continuously improving
  • You are a team player who can also work autonomously
  • You're a multi-tasker who manages your time and meets deadlines

Diversity and Inclusion

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. 

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.  Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices

To apply, submit both your cover letter and resume. Please note, applications without a cover letter will not be considered. 

For more information, visit our website

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