Service Manager – Melbourne Metro

WHY join Schindler?

At Schindler, we are
all about our culture
We focus on
supporting our employees
to meet their full potential through careful selection and
constant development
to make them a leader in their area. You will have the opportunity to
grow and develop both personally and professionally
whilst working with a great bunch of people. We offer job stability to our employees as we focus on
promoting from within
and foresee a growth trajectory of our business in the coming years.

About the role:

We have an opportunity has arisen for an experienced
Service Manager
to join our team based in
Melbourne.
Reporting directly to the area Operations Manager, you will have
direct reports
and
P&L responsibilities
. The role is a hybrid of office and site based as well as spending time in the field with technician direct reports and attending customer meetings. You will also be expected to carry out the
monthly toolbox meetings
and be responsible for driving consistent and reliable financial performance. The role will be managing the operations for
our Melbourne Metro account.

As the successful candidate, you play a crucial role in our business as you are often the
first point of contact for our customers,
to
deliver
responsive and
high-quality services and solutions
. You will also be responsible for providing
coaching, mentoring and leadership to your team
of service technicians driving open communication and a focus on a safety culture.

This package includes:

• Competitive Package
• Access to discounted partner company offers.
• Funding for further educational support upon completion of 1 year of employment
• Birthday day off
• Based in Port Melbourne

Key Accountabilities:

• Deliver outstanding Customer Experience
• Improve
  operational budgets, including portfolio growth, material and labour cost control.
• Constantly
  analyse results & take effective remedial action quickly.
• Visit the sites
  and record contact & other site details
• Determine manpower capacity needed to service the contracted portfolio.
• Reconcile fulfilment of maintenance visits and act as required
• Make regular audits to ensure the quality of maintenance.
• Allocate resources to attend to shutdowns
• Monitor callback history and allocate resources to attend to sick lifts
• Set and attend team meetings.
• Provide Monthly reporting to the satisfaction of the Customer
• Identify & plan for Service training needs.

Requirements for the role:

• Ideally past experience as a
  Maintenance/ Repairs/ Service Manager
  working in the
  Lift
  industry
  or
  within
  Fire
  ,
  HVAC
  ,
  Security
  or a
  similar
  industry.
• Previous experience managing Field Technicians
• Qualification in building, engineering, electrical or mechanical disciplines will be looked upon favourably
• Proven experience in driving business growth and minimizing labour costs
• Strong organization and delegation skills, with proven ability to coordinate staff productivity.
• Exceptional communication skills
• Strong awareness of safety ideally with a qualification
• Past experience forecasting, budgeting and contract administration

About Schindler:

Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning
100 countries
with more than
64,000 employees worldwide
. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over
1,200 employees
who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people.

How to apply:

If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, click on the
"Apply"
button and complete our online application form.

We support
diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.