Casual Customer Service Officer

4 days ago

Horsham Victoria, Australia Horsham Rural City Council Full time $18,200 per year
  • Band 4 ($44.27 per hour Inc. Casual Loading)
  • Casual
  • Operating hours are Monday to Friday 08:30 - 17:00.

About the Role

As the first public point of contact to Horsham Rural City Council's Civic Centre, this role is central to delivering exceptional customer service and administrative support. The successful applicant will assist both customers and staff through a range of duties including cashiering, handling phone enquiries, and general reception tasks. The Customer Service team manages a high volume of enquiries across multiple channels, so the ability to multi-task and prioritise effectively is essential.

About You

You have experience in customer-facing roles, particularly in industries such as retail, banking, or hospitality. A collaborative approach, adaptability, and a focus on practical solutions are key attributes for success in this role. A professional and approachable manner, along with a commitment to respectful and helpful service, is essential.

For a confidential conversation, please contact Sarah McIvor - Acting Manager Governance and Community Relations on

For more information, please see Position Description.

To apply for this job go to: & enter ref code: Applications close 26 October 2025

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