Lifeline Crisis Support

7 days ago

Wollongong, New South Wales, Australia Lifeline South Coast Full time $60,000 - $90,000 per year

Supervisor – Lifeline Crisis Support

Location: Lifeline South Coast (Nowra & Wollongong sites)

Employment Type: Casual

Award Level: SCHADS Award Level 3

About Us

Lifeline South Coast has been saving lives for more than 55 years by providing 24/7 telephone crisis support and suicide prevention services.  Our volunteers give their time, energy and expertise generously to achieve our vision of an Australia free of suicide, so that no person has to face their darkest moments alone.

About the Role

We are seeking a dedicated Supervisor to join our team, providing high-quality supervision and support to our team of Crisis Supporters.

This multi-purpose role focuses on:

  • Providing debriefing, call coaching, constructive feedback and individual supervision.
  • Supporting the wellbeing of Crisis Supporters during and after shifts.
  • Managing escalation notifications (e.g., police, safety concerns) on behalf of Lifeline.
  • Contributing to a safe, supportive, and professional environment across our centres.

Flexibility to work across evening and weekend shifts at both our Wollongong and Nowra centres is essential.

About You

We are looking for candidates with:

  • Minimum Bachelor qualification in counselling, psychology or social work
  • A background in counselling, psychology, social work, allied health or crisis support (minimum 100 hours field experience).
  • Strong interpersonal, listening and communication skills.
  • Experience in providing constructive feedback in a warm, supportive manner.
  • Ability to remain calm under pressure and make sound decisions in crisis situations.
  • Commitment to self-care, ethical practice and maintaining professional boundaries.

Desirable:

  • Experience on a crisis hotline.
  • Accreditation under a relevant professional body for Centre Supervisor component of role (provisional/full accreditation)
  • Cert IV in Training & Assessment or experience in training delivery.

Why Join Us?

  • Play a vital role in supporting crisis supporters who save lives every day.
  • Be part of a compassionate, professional, and values-driven team.
  • Ongoing training and professional development provided.
  • Work within an organisation committed to cultural safety, diversity and inclusion.

How to Apply

To apply, please submit your resume and a cover letter addressing the selection criteria via Seek. Applications will be assessed as they are received - apply now

For further information, please contact Danielle on or email:  

You can also view the full Position Description on our website:  

Applications close: Monday 6 October 2025

Lifeline South Coast encourages applicants with diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people from various cultural backgrounds, and people with disabilities.

  • Brief Intervention Worker

    5 days ago

    Wollongong, New South Wales, Australia Wollongong Homeless Hub Full time $45,000 - $65,000 per year

    Wollongong Homeless Hub and Housing ServicesWollongong Homeless Hub and Housing Services (WHH&HS) is a registered not-for-profit charity which supports families and individuals who are homeless or at risk of homelessness through a combination of early intervention, case management, referral, advocacy and information.Current programs of WHHHS include...

  • Manager, Security

    3 days ago

    Wollongong, New South Wales, Australia University of Wollongong Full time $117,918 - $146,302

    Permanent, full-time appointment  Level 8/9: $117,918 - $146, % superannuationAbout the UniversityThe University of Wollongong (UOW) supports staff to achieve a healthy work/life balance through a range of initiatives including flexible work arrangements, 4 weeks annual leave per year, personal leave days plus additional leave over the Christmas/Ney Year...

  • Manager, Security

    1 day ago

    Wollongong, New South Wales, Australia University of Wollongong Full time $117,918 - $146,000 per year

    Permanent, full-time appointmentLevel 8/9: $117,918 - $146, % superannuationAbout the UniversityThe University of Wollongong (UOW) supports staff to achieve a healthy work/life balance through a range of initiatives including flexible work arrangements, 4 weeks annual leave per year, personal leave days plus additional leave over the Christmas/Ney Year...

  • Counsellor

    1 week ago

    Wollongong, New South Wales, Australia Illawarra Women's Health Centre Full time $60,000 - $80,000 per year

    Support women and girls to feel respected, safe and healthy and experience full participation and equality in their livesBe part of a collaborative team with a sense of purposeNot-for-profit salary packaging available, additional Christmas leave and wellbeing days.ABOUT YOUPassionate about walking alongside women with empathy, respect and dignity, you're a...

  • Christmas Casual

    1 week ago

    Wollongong, New South Wales, Australia Bras N Things Full time $35,000 - $45,000 per year

    Be In Good CompanyGood People – Join our team where we empower women to confidently be themselves, feel uplifted, included & empoweredLearn & Grow – Structured training for all employees that sets you up for successGood Careers – Opportunity to expand your career working within a fun and diverse team or across our 3 brandsGood Impact – Our community...

  • Forensic Medicine Social Worker

    1 day ago

    Wollongong, New South Wales, Australia NSW Health Pathology Full time $90,000 - $120,000 per year

    Employment Type: Temporary Part Time up to June 2026, with potential availability of ongoing employmentPosition Classification: Social Worker Level 3Remuneration: $ $58.52 per hour plus superannuationHours Per Week: 15.2Requisition ID: REQ611953Location: Wollongong Hospital Applications Close: 27 October :59pmAbout the OpportunityFuture vacancies may...

  • Forensic Medicine Social Worker

    1 day ago

    Wollongong, New South Wales, Australia NSW Health Full time $120,000 - $150,000 per year

    Employment Type: Temporary Part Time up to June 2026, with potential availability of ongoing employmentPosition Classification: Social Worker Level 3Remuneration: $ $58.52 per hour plus superannuationHours Per Week: 15.2Requisition ID: REQ611953Location: Wollongong HospitalApplications Close: 27 October :59pmAbout the OpportunityFuture vacancies may arise...

  • Aboriginal Mental Health Clinician

    1 week ago

    Wollongong, New South Wales, Australia Illawarra Shoalhaven Local Health District Full time $72,000 - $113,226 per year

    Join the team enriching health in millions of ways every day and make a difference in the lives of our local community.$72, $113,226.00 per annum + 12% super & salary packaging | Permanent Full Time | Wollongong Hospital | REQ605747 | Grade: Occupational Therapist Level 1/2, Psychologist, Registered Nurse, Social Worker Level 1/2 | Applications close: 1...

  • Aboriginal Mental Health Clinician

    1 week ago

    Wollongong, New South Wales, Australia Illawarra Shoalhaven Local Health District Full time $74,000 - $113,226 per year

    Join the team enriching health in millions of ways every day and make a difference in the lives of our local community.$74, $113,226.00 per annum + 12% super & salary packaging | Permanent Full Time | Wollongong | REQ615149 | Grade: Occupational Therapist Level 1/2, Social Worker Level 1/2, Registered Nurse, Psychologist | Applications close: 30 November...

  • Disability Support Worker

    2 weeks ago

    Wollongong, Australia Healthcare Australia Full time

    Competitive hourly rates (pay above the standard rates) - Variety of shifts and flexible hours available - Career development and in house training opportunities! **About You** Do you love making a difference in others' lives? Are you passionate about supporting people with Intellectual Disability and Complex Behaviours? Come and work work with us, work...

  • Client Support Worker

    2 weeks ago

    Wollongong, Australia Anglicare Full time

    About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...

  • Lead Disability Support Worker

    1 week ago

    Wollongong, Australia The Australian Health Company Pty Ltd Full time

    Join our dedicated team in providing comprehensive support to all participants under the National Disability Insurance Scheme (NDIS). This Casual/Full Time role not only offers the chance to enhance the daily life of our clients but also presents significant growth opportunities within our organisation. You will primarily be providing support for our short...

  • Client Support Worker

    3 days ago

    Wollongong, Australia Anglicare Full time

    About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...

  • Disability Support Worker

    5 days ago

    Wollongong, Australia Supports for Living Full time

    **SUPPORTS FOR LIVING - Disability Support worker - Position Description** **Supported Independent Living work in accommodation house based in Warrawong, NSW. 4 rotating shifts, 7 days per week.** **Job Title** - Disability Support Worker_ **Level** Level 2 pp1 - Casual dependent on qualifications and experience. **Award** SCHADS...

  • Counsellor

    1 week ago

    Wollongong, Australia University of Wollongong Full time

    Student Life - Permanent/continuing, full-time appointment - Level 6/7: $88,865 - $110,039 + 17% superannuation Counsellors provide individual and group counselling services, to students at UOW, in alignment with the University's strategic goals for enhancing the student experience. Utilising counselling services to support student retention, engagement,...

  • Counsellor

    1 week ago

    Wollongong, Australia University of Wollongong Full time

    Permanent/continuing, part-time appointment (28 hours per week) - Level 6/7: $92,681 - $114,764 pro rata + 17% superannuation Counsellors provide individual and group counselling services, to students at UOW, in alignment with the University's strategic goals for enhancing the student experience. Utilising counselling services to support student retention,...

  • Mental Health Clinician

    5 days ago

    Wollongong, Australia Illawarra Shoalhaven Local Health District Full time

    **Employment Type**: Various **Position Classification**: Allied Health Clinician Level 1 or 2 / Psychologist / Registered Nurse **Remuneration**: $33.97 - $53.41 per hour + super & packaging **Hours Per Week**: 38 - part time or job share will be considered **Requisition ID**: REQ343743 **Location**: Wollongong **Closing Date**: 6/11/22 **What you'll...

  • Entry Level Sales Opportunity

    5 days ago

    Wollongong, Australia Smart Energy Full time

    Monday to Friday hours - No weekends - Opportunity for fast career progression - Weekly base plus commissions **Seeking an entry level opportunity? Stuck on what to do with the next stage of your working life? Do you desire to work within a young, driven and supportive team?** **Smart Energy Wollongong** is looking for outgoing and energetic individuals to...

  • Entry Level Sales Opportunities

    2 weeks ago

    Wollongong, Australia Smart Energy Full time

    **Seeking an entry level opportunity? Stuck on what to do with the next stage of your working life? Do you desire to work within a young, driven and supportive team? **Smart Energy Wollongong** is looking for outgoing and energetic individuals to join our growing business development team to help Aussie homeowners battle the rising cost of electricity...