Client Support Worker

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us

Client Support Worker - Wollongong
- Are you looking to kick start your career in Community Services?
- Do you have a passion to support clients in need?

About the Role:
As costs for day-to-day expenses such as rent, food and power continue to rise, a setback such as sickness, loss of a job or an unexpected bill can make you feel your financial situation is getting out of control. Anglicare can provide immediate practical assistance and longer-term solutions to help our clients build a more hopeful future.

In this role you will respond to enquiries and provide initial intake, information and support to Food and Financial Assistance clients remotely and face-to-face. You will be ensuring effective delivery of client services, and a high level of customer service is achieved.

This is a Permanent Part Time, 3 days a week, Monday to Wednesday role covering the Southern Region (Illawarra, Shoalhaven and Southern Highlands) with the role primarily based in Wollongong.

Key Responsibilities (not limited to):

- Ensure that a high level of customer service is provided to clients and members of the public calling our assistance line or arriving onsite
- Support new clients by providing initial assistance, intake and appropriately identifying and prioritising their needs for further assistance from others in the FFA team.
- Receive and direct clients and visitors, providing food parcels and other assistance/referrals in line with guidelines.
- Ensure client data and records are well maintained, up to date and kept confidentially and securely in our database.
- Actively contribute to team meetings and events and provide administrative support for these as required (e.g. preparing materials and meeting minutes).
- Ensure that general administrative tasks are completed on time by maintaining and improving admin procedures/systems and completing administration activities.
- Actively support the team and demonstrate Anglicare’s vision, mission and values in the way you conduct your work.

About you:

- Qualifications and or experience in social work/customer service or similar role dealing with vulnerable clients under who are under financial stress.
- Hold strong conflict resolution skills, with the ability to manage challenging conversations and diffuse tension.
- Have a proven ability to work well under pressure and maintain composure in stressful situations.
- Excellent communication to skills to handle incoming inquiries from clients in crisis and providing initial intake for people at risk of homelessness, domestic violence and newly arrived refugees.
- Excellent time management and ability to prioritise multiple competing demands.
- A driven, hardworking, flexible and proactive attitude to work
- A valid Working with Children’s Check for paid employment

Benefits:

- Excellent remuneration package and company benefits
- Not-for-profit salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment
- Learning and Development opportunities within the organisation
- Fitness passport, discounts to over 800 gyms, pools and fitness centres
- Employee Assistant Program (EAP), free counselling service
- Treehouse benefits and rewards, discounts to retail, accommodation and entertainment

Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened

Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse.

Application Close Date: December 06, 2024