
▷ [Urgent Search] Customer Services Coordinator Level 1
1 week ago
The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers.
Key Responsibilities
Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards
Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out.
Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager of Head of Customer Services.
Create and issue work instructions on SBMS/Internal systems, ensure Maintenance Technicians diaries are fully utilized, with consideration to geographical benefits and restrictions
What we can do for you
We've been building a proud reputation for beautiful high quality homes across England and Wales for nearly 50 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.
At Redrow we are committed to continuously promoting Equality, Diversity and Inclusion (ED&I) throughout the business to build a culture that is inclusive to all, actively values difference and ensures everyone is treated fairly.
Supporting the physical, emotional and financial wellbeing of our people really matters and it/'s something we take very seriously. The health and wellbeing of our employees and sub-contractors is embedded at the heart of our culture and as part of this, we offer a wide range of wellbeing programmes, initiatives and education to support our colleagues both in work and in their personal lives.
We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role and support their future career progression.
Generous holiday entitlement with service days
#J-18808-Ljbffr
-
Business Trainee
3 weeks ago
Albany, Australia VenuesWest Full timeOverview Location: 104 Belgravia Street, BELMONT WA 6104 Closing Date: 2025-10-01 5:00 PM (YYYY-MM-DD) The CTF has one 12 month fixed term opportunity available with the possibility of extension and/or permanency. Who are we? The Construction Training Fund (CTF) is a small team responsible for administration of a levy on all building and construction...
-
[Urgent Search] Heavy Diesel Mechanics
3 weeks ago
Albany, Australia Field Mining Services Full timeApply now Job no: 496907 Work type: Casual Location: Western Australia Categories: Diesel Fitters FMS Group require experienced Heavy Diesel Mechanics to join our teams on a 2/1 Roster FIFO to the Pilbara! What we need from you - Australian Recognised Trade Qualification - Proven experience on HME Surface Equipment - Valid Australian Drivers Licence -...
-
Albany, Australia SPT Labtech Full timeOverview SPT Labtech are on an exciting journey of digital transformation and are continuing to rapidly build our capability in digital – across campaigns, technologies, processes and data. We’re looking for a Senior Digital Marketing Specialist who thrives in the world of paid advertising. Splitting your time 50/50 between search engine marketing and...
-
(Urgent Search) Urban Planner
4 days ago
Albany, Australia Hatch Ltd. Full timeSelect how often (in days) to receive an alert: Date: Sep 11, 2025 Location: Perth, Western Australia, AU Company: Hatch Hatch, Environment, People & Place (EP&P) is an award-winning global practice at the forefront of shaping the future of our cities and regions, with a rich 30 year history in Perth (via Roberts Day). We are looking for people to join...
-
▷ (Urgent Search) Careers Practitioner
13 hours ago
Albany, Australia Swan Christian Education Association Inc. Full timeOverview Location: Middle Swan Work Type: Permanent - Part Time Swan Christian College | 0.6 FTE | Commencing Term 1,2026 Swan Christian College is seeking an enthusiastic and student-focused Careers and Pathways Adviser to guide and support our students as they make informed decisions about their future pathways. Working closely with the Head of Academic...
-
Albany, Australia VenuesWest Full timePermanent - Full Time Collie 2025-10-20 4:00 PM (MIS19321) Permanent Appointment Are you able to manage pressing priorities in a dynamic environment? A fantastic leadership opportunity has arisen at our Regional Licensing Branch. This position is based in Collie. Applicants must either reside in or be willing to relocate to the Southwest Region to be...
-
Urgent Search: Client Services Officer
3 weeks ago
Albany, Australia Advanced Personnel Management Full timeForget everything you know and expect about working in a call centre customer service team. This is a customer service environment where you’re encouraged to use initiative and your brain. At Assure, we coach and encourage you to focus on delivering a quality experience for our clients first time, every time. At Assure, we pride ourselves on delivering...
-
Urgent Search! Management Accountant
3 weeks ago
Albany, Australia Perenti Global Limited Full timeOverview BTP forms part of the Perenti Group and is one of Australia’s largest suppliers of machinery rental, parts and services to the mining, construction and earth-moving industries. Our capabilities include machine rebuilds, Service Exchange components, Site based and Field Service labour and machinery rental. BTP has supported the mining,...
-
▷ Urgent Search: Scheduler
2 weeks ago
Albany, Australia MSWA Full timeOverview Join MSWA's Scheduling Team in Rivervale! Love Tetris and solving puzzles? Enjoy a casual role that keeps you challenged and thinking ahead! Make an Impact as a Scheduler at MSWA! We are seeking a Superstar Scheduler to join our team and help ensure the efficient and effective allocation of services to our Community Support Workers for our Clients...
-
▷ Urgent Search: Electrician FIFO
1 week ago
Albany, Australia PHE Pty Ltd Full timeOverview PHE currently have opportunities for highly motivated electricians with previous mining experience to join us on projects across Australia on a 2:1 roster. Flights and accommodation are supplied. PHE is an Industrial Electrical Contractor that undertakes large scale projects in regional and remote areas nationally. We offer fantastic allowances,...