Night Manager

About us

InterContinental Hotels & Resorts is one of the world's leading hotel companies. Present in over 100 countries, with more than 6,000 hotels globally.

You'll know some or all of our 20 hotel brands. They are some of the best known and most popular in the world, for example InterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza, Regent, Six Senses, Hotel Indigo, and Voco.

InterContinental Perth City Centre opened in October 2017 and is a 240-room design orientated hotel in the heart of Perth's CBD. Focused on corporate and transient market bringing the InterContinental personalised service to life. At InterContinental Perth City Centre we are here to make our valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else.

Your day to day

You'll be involved in all pertinent matters affecting overnight guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel.

You'll play a key role in the delivery of our superior branded guest service experience and will respond to guest needs and issues as they arise.

You will be responsible for running the hotel's night audit activities, supervising, directing and supporting the Night team members with their daily activities, knowledge, development and business compliance programs. You will be responsible for ensuring the safety and security of the hotel guests overnight and communicating with Hotel Senior Leadership Team in the event of any serious emergency, security or health & safety matter.

This is a full time overnight position (11pm to 7am, plus reasonable overtime) and this role will require you to work across a 7 day roster which may include weekends and public holidays.

What we need from you

For this vital role, we're looking for someone who:

• You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience.
• Dynamic, vibrant, confident and professional personality.
• At least 2 years' experience within a hotel Front Office operation, with exposure to both Reception and/or Night Audit procedures.
• Strong knowledge of a hotel property management system such as Opera.
• Excellent customer relations, problem solving, decision making and time management skills.
• Highly developed interpersonal and communication skills both written and verbal and willingness to manage multiple tasks, conflicting deadlines and varying guest situations.
• Professional standard of personal presentation, fitting of a luxury brand.
• A current Approved Manager license preferred.
• Legal right to work in Australia without limitation or restriction.
• Ability to work 'overnight shift' across any of the 7 days in a week.

What we offer

You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free CBD carparking access
• Accrue 5 weeks Shift Workers Annual Leave per year
• Eligible for quarterly Incentive Bonus for exceeding Guest Satisfaction goals
• Free meals on shift
• Laundered uniform supplied
• Paid birthday leave - hip hip hooray
• Paid parental leave
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive colleague discounts platform for all your favourite brands and retailers - to help your salary/wage go further

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.