Manager, Student Hub

• $136,958 to $143,228 pa (HEW 9)
• Ongoing, Full-time, Joondalup and Mount Lawley (City Campus from 2026), Bunbury Campus
• Open to Australian or New Zealand citizens or Australian permanent residents

$136,958 to $143,228 pa (HEW 9)

Ongoing, Full-time,

Joondalup and Mount Lawley (City Campus from 2026), Bunbury Campus

Edith Cowan University

Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we're inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we're united in our vision to lead the sector in educational experience and expand our impact through world-class research.

Embrace an opportunity to become part of something extraordinary.

Benefits of working at ECUAt ECU we're committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.

About the School / Centre

The Student Life Directorate delivers services and evidence-based programs for current students that aims to contribute to improved health and wellbeing; as well as supporting students to succeed in their higher education studies. The Directorate has three major teams focused on (1) Health and Wellbeing; (2) Students course advice, course progress and success; and (3) Student Transition & Engagement.  The Directorate focuses on taking a person-centred approach when engaging with students; collaboration across Schools and Directorates and continuous quality improvement to make a transformational and meaningful impact on students experience at university.

The Student Hub team is responsible for providing quality and timely advice to students who attend in person and have general and course advice enquiries. The team also responds to escalated Tier 3 digital enquiries and provides support to Schools for relevant administrative processs related to the academic program and needs of students. Collaboration across all University student service points is a major requirement, as is the implementation of a seamless student experience strategy alongside excellent customer service standards.

About the Opportunity 

We are seeking a dynamic and student-focused individual to lead the operations of our Student Hub. As the Manager, Student Hub, you will play a pivotal role in coordinating day-to-day activities, ensuring seamless delivery of student services, and fostering a welcoming and efficient environment for all students.

This role is responsible for overseeing the resolution of tier 1 and 2 face-to-face enquiries, managing escalated tier 3 issues, and ensuring the provision of accurate and timely course advice. You will work closely with academic Schools to deliver high-quality administrative support and contribute to continuous improvement in student experience. In this role, you will:

• Lead and coordinate the daily operations of the Student Hub.
• Lead the team responsible for managing and responding to student enquiries across all tiers, ensuring timely and effective resolution.
• Ensuring the provision of expert course advice and support to students.
• Develop and maintain strong working relationships with Schools and other key services areas to support students to enrol and progress through their studies.
• Monitor service delivery standards and implement improvements where necessary.
• Supervise and support Student Hub staff, fostering a collaborative and high-performing team culture.

About youTo be successful in this role, you will have:

• Proven experience in student services or a similar administrative environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• A commitment to delivering exceptional student experiences.
• Ability to work collaboratively across departments and manage competing priorities.
• Knowledge of university systems and processes is highly desirable.

You will also demonstrate personal attributes that are congruent with the University's values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.

ContactInterested applicants are welcome to contact Kylie Austin, Director Student Life at or for more information.Application ProcessPlease upload your resume along with a statement (maximum of 3 pages) addressing the key criteria listed above.    Advert Closure

Applications close Wednesday 10 September 2025 at 11:30pm AWST.

ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

Diversity

ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.

At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.

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