Administration and Customer Service Officer
3 days ago
Hours per week: 38
Remuneration: Band 4 salary from $78,402.48 per annum plus superannuation and a fortnightly RDO
Location: Hoppers Crossing based
About the role
Wyndham City is seeking an Administration and Customer Services Officer to provide efficient and effective administrative and on-site customer service for service users and tenants to support the delivery of youth services at the Hoppers Crossing site.
This position is part of the Youth Services unit and contributes to the capacity of youth facilities and spaces to meet the needs of young people and tenants through strong customer service and active teamwork.
The role will provide administrative support to the Youth Services unit and tenants, coupled with reception support and customer service for the facility, handling enquiries, in an efficient, courteous and professional manner, whilst performing duties maintaining the facility booking system and other relevant systems. The Administration and Customer Services Officer is usually the first point of contact with public. As such it is essential that they are pleasant, courteous, highly professional and able to interact with a wide and diverse customer group.
The Administrative and Customer Services Officer will work proficiently in a fast-paced environment, and collaboratively with Council staff, including the Youth Services team, external hirers and tenants of the centre.
What your day will look like
- Contribute to a safe, welcoming and supportive space for young people, especially during sensitive or challenging situations
- Coordinate and manage bookings for community spaces at the Youth Services Hoppers Crossing site.
- Deliver friendly, high-quality customer service at the front counter, over the phone and via email.
- Provide accurate and timely administration support including reception, record-keeping and cashier duties
- Ensure the Youth Services Hoppers Crossing site runs smoothly day-to-day, supporting both staff and community users
- Respond to a wide range of customer enquiries, or connect them with the right Council team when needed
- Reflect and uphold the values of the Youth Services unit in your daily work and interactions.
What you will bring
- Relative understanding of the service provision within the Youth Services team
- Administrative experience, with a passion for delivering positive outcomes to all internal and external stakeholders
- Exceptional organisation skills, being able to successfully multitask to navigate competing priorities
- Good working knowledge of relevant computer software including Microsoft Office Suite
- A passion for supporting the community and young people
- A current employee Working with Children Check
If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.
Why join Wyndham
We are one of Australia's fastest growing and most diverse cities.
By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.
Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.
Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.
How to apply
Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.
Applications close at 11:59PM on Tuesday 16 September 2025.
If you have further role-specific questions, please contact Pam Johnston, Team Leader Youth Services Facility and Administration on
Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via or
Child Safe Organisation
Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.
Diversity and Inclusion
At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.
Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City's Innovate Reconciliation Action Plan, please visit our website.
-
Administration Assistant
3 days ago
Hoppers Crossing, Victoria, Australia DLF - BV Full time $45,000 - $60,000 per yearSearch by KeywordShow More OptionsLoading...Job FamilyAllSelect How Often (in Days) To Receive An Alert:Create AlertSelect How Often (in Days) To Receive An Alert:Apply now »Administration AssistantJob Family: Supply Chain/Logistics/Customer ServiceBusiness Unit: OceaniaLocation:Truganina, VIC, AU, 3029DLF Seeds is a market leading proprietary seed company...
-
Customer Care Manager
5 days ago
Hoppers Crossing, Victoria, Australia Home Care Assosciation Full time $80,000 - $120,000 per yearCustomer Care Manager – Home Care We are looking for a Customer Care Manager to take the lead in delivering high-quality services and managing client relationships within our Home Care team. This position focuses on supporting clients who require in-home aged or disability care. You'll play a key role in strengthening client connections, coordinating...
-
Traineeship Opportunity Cert III in Business
5 days ago
Hoppers Crossing, Victoria, Australia Steve's Superior Rendering Full time $33,000 - $41,000 per yearTraineeship Opportunity Cert III in Business - Administrator - Full TimeWe are seeking a motivated and reliable individual to join our team as an Administrator. This is an exciting opportunity to build a strong foundation in office administration while supporting a busy and dynamic business (Construction Industry/ Earthmoving & Transport).Key...
-
Intake Officer
2 days ago
Hoppers Crossing, Victoria, Australia Care Circle Full time $58,478 - $100,931 per yearCare Circle (CC) is a registered NDIS provider offering high-quality Supported Independent Living (SIL), Respite, and Community Participation services. Our focus is on empowering participants to live fulfilling lives through person-centred support, inclusive care, and a culturally safe approach. As we continue to grow, we're looking for a dynamic and...
-
Front Desk Receptionist
5 days ago
Hoppers Crossing, Victoria, Australia Rapid Tune Hoppers Crossing Full time $48,000 - $60,000 per yearAbout Rapid TuneRapid Tune is an innovative and rapidly growing franchise within the automotive aftermarket repair sector. Today we have 35 locations throughout metro Victoria and Queensland. We are an award-winning team, having recently won the Franchisor of the Year Award in 2021 and we have a strong reputation for supporting the career development of our...
-
Outside of School Hours Care Coordinator
5 days ago
Hoppers Crossing, Victoria, Australia TheirCare Pty Ltd Full time $70,000 - $90,000 per yearJoin TheirCare as an OSHC Coordinator and Make a Real ImpactFounded in 2017, TheirCare has grown from a single flagship service in Melbourne to delivering high-quality Outside School Hours Care (OSHC) and Holiday Programs across Australia. Our mission is to enrich communities and support families throughout the year.Why Work with TheirCare?TheirCare have...
-
Retail Consultant
3 days ago
Hoppers Crossing, Victoria, Australia Reece Group Full time $50,000 - $80,000 per yearAbout Reece PlumbingWe are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we've supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.About The RoleAs part of the team in Hoppers Crossing, you'll support...
-
Retail Consultant
3 days ago
Hoppers Crossing, Victoria, Australia Reece Full time $60,000 - $80,000 per yearRetail Consultant - Hoppers CrossingAbout Reece PlumbingWe are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we've supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day.About the roleAs part of the team...
-
Experienced Glazier
3 days ago
Hoppers Crossing, Victoria, Australia Private Advertiser Full time $60,000 - $100,000 per yearAre you an Experienced Glazier / Glass installer seeking a fulfilling opportunity in Melbourne's thriving western suburbs? Qualified Glazier or Experienced Glazier Experienced in Installing Residential Glass Products : - Showerscreens , Splashbacks, Wardrobes, Tabletops, Mirrors, Glass Replacements,At Economy Glass, we're dedicated to fostering a...
-
National Operations Manager
2 days ago
Hoppers Crossing, Victoria, Australia DLF - BV Full time $70,000 - $120,000 per yearSearch by KeywordShow More OptionsLoading...Job FamilyAllSelect How Often (in Days) To Receive An Alert:Create AlertSelect How Often (in Days) To Receive An Alert:Apply now »National Operations ManagerJob Family: Operations/Warehouse/ProcessingBusiness Unit: OceaniaLocation:Truganina, VIC, AU, 3029DLF Seeds is a market leading proprietary seed company...