Intake Officer

Care Circle (CC) is a registered NDIS provider offering high-quality Supported Independent Living (SIL), Respite, and Community Participation services. Our focus is on empowering participants to live fulfilling lives through person-centred support, inclusive care, and a culturally safe approach. As we continue to grow, we're looking for a dynamic and compassionate Intake Coordinator to join our team and support participants through their onboarding journey — from referral to service commencement.

About the Role

This is not your typical desk job As our Intake Coordinator, you will play a central role in welcoming participants into CC's services. You'll manage incoming referrals, facilitate intake meetings, and help match participants with the right supports. You'll also take the lead on our social media platforms, coordinate CC-hosted events, and represent the organisation at NDIS expos and community networking events. This is a highly rewarding and people-focused role that blends compliance, service coordination, and creative engagement.

Key Responsibilities

• Manage the intake process for SIL, Respite, and Community Participation referrals
• Conduct participant assessments, service matching, and transition planning
• Complete onboarding documentation
• Maintain accurate records in the CRM and ensure NDIS compliance
• Liaise with support coordinators, families, and internal teams
• Coordinate CC events (e.g. open days, forums, community expos)
• Manage CC's social media presence with engaging, values-aligned content
• Attend networking events and represent CC in the community
• Support new staff onboarding and readiness for shifts (working closely with Admin)
• Be the primary escalation point for staff and client concerns
• Liaise with participants, families, and external stakeholders professionally
• Lead and attend internal and external meetings, represent the organisation confidently
• Assist with incident management, documentation, and reporting as required
• Any other duties that may be required

What We're Looking For

• Experience in the NDIS, disability or community sector (intake, support coordination, or similar)
• Understanding of SIL, respite, and community-based supports
• Strong communication and organisational skills
• Confident using CRMs, Microsoft Office, and social media tools
• Experience planning events or managing social media (advantageous)

Job Types: Part-time, Casual

Pay: $58,478.12 – $100,931.86 per year

Work Authorisation:

• Australia (Preferred)

Work Location: In person