Homeless Outreach Worker

Why IFYS?

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.

About the opportunity

IFYS Accommodation Services has an exciting opportunity for Homeless Outreach Worker's to join the Accommodation Services team within the Gympie region.

As the Homeless Outreach Worker, you will provide assertive outreach support to rough sleepers and individuals experiencing housing crisis, within a holistic and collaborative multi-agency model of service.

Our ideal candidate will possess a strong client-centred practice framework, have sound knowledge of local services and resources, and experience conducting intake assessments and delivering case management.

What's on offer?

• Two positions based in Gympie
• X1 fixed full-time contract until 30th June 2026 and;
• X1 fixed part-time contract until 30th June 2026 (minimum 52.5 hours per fortnight – roster below)
• Salary base $76,300 per annum + superannuation (adjusted pro rata for part-time position)
• Excellent salary packaging options (package up to $15,900 per FBT year)
• Training opportunities including Therapeutic Crisis Intervention, Preventing Child Sexual Exploitation and Sanctuary training
• Free access to the CALM Premium App + Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Responsibilities of the role:

• Provide place based assertive outreach to individuals and families experiencing homelessness or those at risk of homelessness
• Support and refer clients to access and engage with services to address their individual needs
• Work with other providers within a multi-agency team, to deliver a holistic and collaborative model of service
• Assist individuals with applications for housing and their transition to longer-term accommodation options
• Provide emotional, social and welfare support in a culturally safe, therapeutic and trauma informed manner
• Timely and accurate completion of administrative tasks including (but not limited to): Maintenance of service user records, meeting minutes, completion of daily logs and required reporting

Requirements for the role:

• Demonstrated professional experience delivering case management to individuals experiencing homelessness
• Strong interpersonal and written communication skills, and the ability to build rapport quickly
• Srong stakeholder engagement skills within a multi-disciplinary setting
• A Certificate IV or higher qualification in a relevant area of study is highly regarded
• Experience working with people exhibiting challenging behaviours and complex needs
• The ability to work independently to achieve client and program outcomes

Must hold or be willing to obtain if successful:

• Valid Queensland Driver's License with no restrictions
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Crime Check (A new check will be completed through IFYS systems)
• Ability to provide two recent line manager references including your current employer

Part-time roster line:

Week 1

Monday 8:30am – 4:30pm

Tuesday 8:30am – 4:30pm

Wednesday 8:30am – 4:30pm

Thursday 8:30am – 4:30pm

Week 2

Monday 8:30am – 4:30pm

Tuesday 8:30am – 4:30pm

Wednesday 8:30am – 4:30pm

If you would like further information on this role, please email or call to speak to Josh from the Recruitment team.

Applications close Friday 12th of September, 2025. Applications received after this date will be accepted but may not become part of the initial candidate pool.