System Operations Specialist

Your NEXT Opportunity

This is an exciting opportunity for a hands-on Second Level Support guru to join our Next Payments team based in Cheltenham.

We are looking someone who is friendly, clever, loves a challenge and is looking to gain new skills in the future.

With new product launches, strong business growth (increasing from 110 employees in 2021 to 192 employees currently), and recently winning major tenders, it is an exciting time to join Next Payments

The Role

Reporting to the System Operations Coordinator this role is responsible for fleet optimisation and providing high quality service and technical escalation support for the Next Payments' technical team.

Some of the principal duties include:

• Maintain an up-to-date knowledge of operations procedures.
• Create documentation for training and coaching purposes.
• Provide technical assistance and support to resolve hardware and software issues.
• Provide regular escalation support to technical team and technical partners.
• Utilise monitoring tools and system logs to build a detailed issue case.
• Complete detailed analysis of escalated issues.
• Complete fleet optimisation and preventative tasks.
• Configure and support software and hardware products.
• Cooperate and liaise with technical team and share information across the organization.
• Perform technical services and resolve complex issues on site.
• Assist with staging of Next Payments' products.
• Work independently at customer sites.
• Participate and assist R&D department with new products release, following strict guidelines.
• Liaise and coordinate with external third-party service providers to resolve issues.
• Provide consistent and accurate information when responding to queries or escalations.

About You

• Tertiary qualifications in IT or Business, or industry certification (highly desirable)
• Approximately 2 years previous experience in IT related Helpdesk/System Operations.
• Previous experience with call management systems and monitoring systems.
• Excellent PC skills.
• Machine maintenance and assembly experience
• Software set up and support capabilities
• Router/network configuration experience

The Perks

• Friendly, fun, and supportive work environment – we are extremely proud of the culture we have created
• Strong commitment to staff enjoyment with our Social Club Committee scheduling fun afternoon activities to give staff the opportunity to step away from the office and socialise with colleagues.
• True appreciation and recognition of hard work
• Established internal career progression pathways
• Company training and development policy with opportunities for supported participation in external certifications and courses

About Us

Established in 2013, Next Payments is one of Australia's strongest, multi-award winning and fastest growing payments companies. Headquartered in Melbourne with branches in Sydney, Brisbane, and Wellington, we are 97% Australian and 3% New Zealand owned with Macquarie Group being our largest shareholder.

At Next Payments, our success is due to our proven and reliable products and services, ensuring the seamless operation of our customers' businesses. We provide end to end solutions in the payments space, including ATM installation and services, issuing, and managing digital wallets, QR code payments, debit and prepaid card issuing, and bespoke customer experience integration.

We are an equal opportunity employer and value diversity at our company. We actively recognise our committed people and provide exciting learning and career development opportunities.

At Next you will matter, whatever it takes We call it Next Respect.

Next Payments is environmentally conscious and after 3 years of hard work, we are proudly Carbon Neutral certified

How to Apply

If you would like to join Next Payments, please send us your resume and a short cover letter – We want to hear from you personally and understand why this role and our company is of interest

Please note that only candidates required for interview will be contacted.

You must have the right to live and work in Australia to apply for this position.

Next Payments is not accepting inquiries from recruitment agencies for this position.