Retail Operations Process Improvement Specialist

Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you

About Diamond Energy, an Energy Bay Brand

Energy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry.

Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia's largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital.

An exciting opportunity (Full-time role) for a proactive Retail Operation Process Improvement Specialist that can play a key part in driving operational excellence by identifying, analysing, and enhancing core business processes. Working closely with cross-functional teams, you will map workflows, uncover inefficiencies, and support the implementation of data-informed solutions that improve performance, ensure compliance, and elevate the customer experience.

Diamond Energy prides itself as a leading renewable energy, electricity retailer that is rated 5 stars in the Green Electricity Guide by Greenpeace and earned a CHOICE recommendation in 2023 We are dedicated to providing sustainable and clean energy solutions to our customers. As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future.

To learn more about Diamond Energy, please visit

Energy Bay Culture

Energy Bay has a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to build on our existing culture and create a diverse team with wide range personal and professional experience, with a long-term focus on execution and the highest standards of delivery.

Our Vision: Generating Change

Our Mission: Your partner in delivering decentralised net zero energy solutions

Our Values: Zero Harm | Enduring Solutions |Customer Driven |Trusted Partner

As the Retail Operations Process Improvement Specialist you will:

• Manage the end-to-end billing process for both mass market and off-market connections, including commercial and industrial (C&I) accounts.

• You'll play a key role in data collection and reporting, including the development of weekly dashboards and periodic audits of products, tariffs, and customer records.

• Leveraging your analytical skills, you'll investigate and resolve billing exceptions through targeted analysis and ad-hoc problem-solving, driving continuous improvement across retail operations.

• Document and analyse current operational workflows (billing, onboarding, metering, support)

• Identify inefficiencies and standardisation opportunities using data analysis and reporting tools

• Collaborate with cross-functional teams to resolve process pain points and implement practical solutions

• Support process improvement initiatives and change management, including drafting procedures and training materials

• Ensure operational compliance with industry regulations and proactively address risk areas

• Contribute to system enhancements by identifying interface improvements, coordinating with development teams, and leading user acceptance testing (UAT)

You will be successful in the role if you possess:

• A minimum of 2 year's experience in a Data Analyst, Reporting Analyst, or equivalent role within a highly regulated industry such as Energy, Utilities, Financial Services

• Relevant tertiary qualifications in a professional field, such as STEM or Information Technology.

• A passion for analytical and problem-solving with experience in data capture tools such as Excel, SQL, Power BI reporting and Python will be (highly regarded).

• Attention to detail and ability to manage tight deadlines and shifting priorities effectively

• Strong initiative and proactive mindset and ability to work independently and take initiative

• Excellent verbal and written communication skills and ability to communicate complex information clearly and concisely

• Demonstrates robust process management skills with a clear focus on delivering measurable outcomes.

• Interest in the operation of the regulatory framework of the electricity market

• Ability to work as part of a close-knit team in a dynamic and growing business with a strong interest in renewable energy

• Understanding the basics of Energy Industry value chain is preferred

You'll love working here because:

• We believe in responsibility and reward you for taking initiative

• We're a successful, fast-growing company with an entrepreneurial vibe

• We love to promote internally and offer development opportunities

• Comprehensive training and mentorship from experienced professionals

• New office location, with stunning panoramic views, close to Burnley train station

• We have a great work culture, come and join our team

By joining our team, you'll be contributing to supporting renewable energy. Your work as a Retail Operations Process Improvement Specialist will directly impact our ability to help our customers live greener and cleaner.

Diamond Energy prides itself on being a diverse and an equal employment opportunity employer.