IT Change Manager

Job Description
The IT Change Manager will play a key role in ensuring projects meet objectives on time and on budget by increasing employee adoption and usage. This role will focus on the people side of change – including changes to business processes, systems and technology, job roles and organisation structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The IT Change Manager will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, and the achievement of results and outcomes. The role may require occasional travel to different company sites and flexibility in working hours to accommodate various time zones and project deadlines.

Responsibilities

• Build strong relationships with the business stakeholders
• This role does not have supervisory responsibility; this role will have to work through many others in the organization to succeed.
• Support project teams in integrating change management activities into their project plans.
• Partner with project teams to deliver high-quality solutions to Civeo's internal and external stakeholders across various regions and functions.
• Defining the scope, objectives, and deliverables of change management projects.
• Developing and implementing change management strategies and plans, including stakeholder engagement, communication, training, and adoption.
• Designing and delivering change management interventions, such as workshops, surveys, and coaching sessions.
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
• Monitoring and evaluating the effectiveness of change management activities and outcomes.
• Preparing and presenting reports and deliverables to the senior management and other key stakeholders.
• Preparation of weekly program status reports to IT PMO and stakeholders.
• Preparation of Steering Committee presentations to program stakeholders.
• Champion of process improvement initiatives as part of larger Program Management.
• Any other required duties appropriate to the scope, nature, and seniority of the role.

Professional Qualifications
Knowledge, Skills and Experience

• Bachelor's degree in information technology, Business Administration, or related field
• Professional certification in change management preferred (e.g., Prosci ADKAR)
• Relevant experience in change management, preferably in the workforce accommodation or related industry.
• Knowledge of change management methodologies, tools, and best practices
• Proficiency in PPM Tools, such as Smartsheet
• Excellent leadership, problem-solving, and critical thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work effectively in a team and independently.
• Flexibility and adaptability to changing organizational needs and project requirements.
• Excellent facilitation and coaching skills
• Strong attention to detail and organization skills
• A high standard of personal presentation

About Us
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.