Senior Operations Manager

• Lead critical infrastructure operations and drive excellence
• Location: Fiona Stanley Hospital, Murdoch, Perth
• Permanent, full-time opportunity; On-site

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Access to career development and leadership programs
• Work with cutting-edge technology in a world-class hospital
• Opportunities to make a real difference to healthcare outcomes
• A culture where we value professional growth and personal wellbeing
• Comprehensive wellbeing programs and initiatives

Make an impact at Serco

As the Senior Operations Manager – Infrastructure & Equipment at Fiona Stanley Hospital, you'll lead the delivery of Hard Facilities Management (FM) services in one of Australia's most advanced healthcare environments. You'll be responsible for ensuring all infrastructure operations, maintenance, and asset lifecycle programs are delivered safely, efficiently, and in full compliance with regulatory, contractual, and quality standards.

This is a key leadership role that involves driving service improvement, managing budgets, and leading a motivated team to deliver exceptional results. You'll work closely with the South Metropolitan Health Service, hospital clinicians, and internal stakeholders to ensure the hospital's critical infrastructure continues to support high-quality patient care.

As a Senior Operations Manager – Infrastructure, you'll make a positive impact by:

• Managing the operations of the Facilities Management Infrastructure team to meet contractual and strategic KPIs
• Leading the safe, compliant, and efficient delivery of Hard FM services
• Overseeing asset lifecycle replacement programs and maintenance planning
• Managing budgets, forecasting, and financial performance against business objectives
• Supporting the rollout of new systems, technologies, and process improvements
• Driving a culture of safety, quality, and continuous improvement across teams and subcontractors
• Building strong relationships with hospital leadership, contractors, and Serco's management teams
• Reporting operational performance and providing insights to senior stakeholders

Serco is a place for you

You are a values-driven leader who leads by example, fosters psychological safety, inspires teams, and champions excellence, safety, and ethical conduct.

To be successful in this role you'll have:

• Relevant tertiary qualifications or equivalent experience in operations, facilities, or business management
• Trade qualification or Certificate IV in a relevant mechanical, electrical, or building discipline
• Demonstrated experience leading operations or maintenance management teams in a complex environment
• Strong background in asset lifecycle planning and contract management
• Proven ability to manage budgets and deliver results within financial parameters
• High-level communication and stakeholder engagement skills
• Demonstrated experience in safety, compliance, and quality management systems
• Ability to motivate and lead multi-disciplinary teams and drive operational excellence

In joining us, you'll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you'll enjoy flexibility, leadership growth, and the opportunity to play a key role in delivering high-quality healthcare infrastructure services to the community.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.