Clinical Operations Manager

**POSITION DESCRIPTION
**Position **Clinical Operations Manager (ECC)

**Position Number **TBC** Level/Classification **H0809

**Reports to **Clinical Director - The Animal Hospital***

**Unit **The Animal Hospital Murdoch University***

**Directorate **College of Science, Health, Engineering & Education***

**Positions Supervised **3**
**Position Purpose**

The purpose of this position is to provide clinical leadership in the Emergency and Critical Care
(ECC) Department to support the operation of The Animal Hospital at Murdoch University. The
position will follow the TAHMU business guiding principles which are underpinned by Murdoch
University’s strategic plan and the School of Veterinary Medicines strategic and operational
plan. Within in this role the relevant ones are
- To continue to provide a safe and sustainable clinical service for the betterment of

society.
- To develop an empowered workforce with a high degree of well being
- To become and remain a self-sustaining business unit that is growth focused whilst
- implementing future proofing strategies- To support innovation and embrace collaborative opportunities

**About Murdoch University**

Murdoch University helps people discover how to make a difference, through education and
research endeavour, and remains one of the most inclusive universities in the country,
providing students with quality education and recognised academic standing within an
engaging and caring environment. We are a university for all, irrespective of background and
social standing with a focus on social equity, self-direction and freedom of thought and belief.

With strong links to government, business and the community, Murdoch University helps
people discover how to make a difference. We are a young, innovative and enterprising
university with more than 23,000 students and 1,700 staff across Perth, Singapore and Dubai.
We are committed to high quality education, innovative research, and strong community
engagement both locally and internationally.

Our Strategic Plan and Future Horizon 2017-2027 outlines an ambitious blueprint for
development and growth, with a focus on one purpose: to be a creative force for current and
future generations.

We are clear about our two core goals: to educate free thinkers who thrive in society and are
sought after by employers; and, to provide life changing solutions for the world’s big
challenges through our outstanding translational research and innovative practice.

**About the Work Area**

Murdoch University is home to the only Veterinary School in Western Australia, and its
prestigious teaching hospital provides the clinical facility that enables students to learn hands
on skills in veterinary clinical and diagnostic sciences. It also provides a service to community
through its team of top specialists who oversee the care and treatment of all animals referred
to the Hospital.

TAHMU aims to provide an environment where high professional and clinical standards, based
on available scientific evidence, are tempered with genuine care and compassion.

**Reporting Relationships
Clinical Director
- The Animal

Hospital

**Clinical**
**Operations**
**Manager**

Veterinarians

Casual
Veterinarians

Section
Coordinators

**Key Responsibilities/Duties
1. Lead and manage Clinical Team members, providing supervision, support & guidance
in the effective delivery of an exceptional clinical service and the provision of an
outstanding experience for students.

2. Oversee the delivery of the clinical service mission of the departments, for which this
position is responsible for, through coordination of workflow by the veterinary
professionals (vets/ nurses/ support team) between departments.

3. Contribute to the development of the annual clinic operations plan with the Clinical
Director and Senior Manager - Strategy & Operations, including accountability for

Murdoch University Position Description - Professional Positions
FINAL - November 2021

everyday compliance, regulatory, ethics, safety, quality assurance, and risk
management practices and outcomes.

4. Design and align KPIs in alignment with the Clinical Director and Senior Manager
- Strategy and Operations.

5. Ensure clinical services operate to agreed revenue targets and costs in line with agreed
budgets.

6. Work collaboratively and effectively across the University, operating as one team with
the Senior Clinical leads and clinical teams. Leading the development, implementation,
monitoring and evaluation of strategies and processes to improve coordination
between relevant departments.

7. Assisting in recruitment and career development of veterinary professionals.

8. Responsible for the oversight of hospital operations relevant to the sections led,
including stock management how assets are managed, inventory control and ensure
policy around billing is followed by team members

9. Maintain adequate clinical supplies. Ensure supply purchases are cost efficient and
within the budget. Rev