Customer Service Officer

4 days ago

North Sydney Council, Australia Shift Full time $60,000 - $80,000 per year

Who is Shift?
At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We've helped solve the credit and payment pain points for more than 25,000 businesses, providing over $3.5 billion in aggregate funding.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You'll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.

About The Role
The Customer Service Officer is responsible for providing exceptional customer service and operational support to customers after their finance product has been established. Handles day-to-day account maintenance, operational requests, and enquiries in line with policies and procedures

Main Duties/Responsibilities

  • Act as the first point of contact for customers with post-settlement enquiries and requests.
  • Process customer requests in line with policies, procedures, and regulatory obligations.
  • Proactively follow up on outstanding items to ensure timely resolution.
  • Maintain accurate and up-to-date records in CRM and other systems.
  • Promote a positive brand experience in every customer interaction.
  • Answer inbound customer calls as part of a rotating roster within the team

Support customers and brokers with operational tasks, including:

  • Account payments.
  • Statement requests
  • Account maintenance

Experience & Skills required:

  • Experience in a customer service, call centre, or administration role within financial services, banking, or lending.
  • Familiarity with loan products, account maintenance processes, and operational task management.
  • Experience using CRM systems and financial services platforms.

Qualifications:

  • Relevant qualification in financial services – preferred but not essential

  • Customer Service

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service (Facilities) Officer** **Location**:Sydney CBD and Parramatta (close to Central and Parramatta Station with flexible working options) **Clerk Grade**:3/4 Full-time, Temporary opportunity (immediate start, until 30 June 2025) **Salary range**:$79,032 to $86,539 plus super **About the Department** **The Department of Customer Service...

  • Regulatory Service Officer

    2 weeks ago

    Central Coast Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Regulatory Service Officer role at NSW Department of Customer ServiceOverviewThis role is with the NSW Department of Customer Service, within the Investigations and Enforcement Directorate, focusing on frontline advisory, triage and response for WHS incidents, and contributing to WHS regulatory outcomes and lessons learned for industry...

  • Service Officer

    4 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    OverviewService Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department.Base pay and eligibilityBase pay range: A$84,659.00/yr - A$92,701.00/yrTALENT POOL ONLYClerk Grade: 3/4Salary Range: $84,659 - $92,701 plus superannuation and leave...

  • Customer Service Officer

    3 weeks ago

    North Sydney Council, Australia Blueberry. Full time

    Join or sign in to find your next jobJoin to apply for the Customer Service Officer role at Blueberry.2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at Blueberry.Get AI-powered advice on this job and more exclusive features.Introduction:The Customer Service Officer will deliver transactional services that...

  • Assistant Service Officer Payroll

    4 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceJoin to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...

  • Assistant Service Officer Payroll

    2 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceJoin to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...

  • Senior Service Officer Payroll

    4 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual...

  • Senior Service Officer Payroll

    2 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual...

  • Associate Customer Resolution Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Associate Customer Resolution Officer** **SNSW Grade**:5/6 **Employment Type**:Ongoing Full-time **Location**:This role can be based in McKell, Parramatta or Gosford. Hybrid and flexible working conditions available. In office presence required 2-3 days a week as per DCS directive. **Salary range**:$88,123 - $100,708 plus 11.5% Super **About the...

  • Customer Service Officer

    2 weeks ago

    North Sydney, Australia Gallagher Full time

    About Us: Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or...