Guest Services Agent

4 days ago

Sydney, New South Wales, Australia Peppers The Hills Lodge Full time $60,000 - $80,000 per year

Peppers The Hills Lodge is a 4 1/2 Star Boutique Hotel, with 97 rooms. Perfectly located in the heart of Norwest Business Park. The Hills Lodge offers a range of Guest facilities, starting from our well-known reputable restaurant Nobles, Temple Day Spa, Outdoor lap pool, and 5 spacious Event spaces.

We have an exciting role which has become available for a Guest Services Agent/Receptionist. We are searching for a super friendly, bubbly, yet professional individual to join our Amazing Front Office Team If this sounds like you, please read below for more info

What your day will look like:

  • You will be responsible for providing exceptional customer service by responding to guest requests, Check-in & Check-out of all guest
  • You will look after all hotel reservations & enquiries, via phone & email
  • Efficiently work with other hotel departments to ensure smooth daily operations
  • Complete daily shift checklist and tasks efficiently in a timely manner
  • You will be responsible for a smooth operation of your shift

What the ideal candidate will have:

  • Sound knowledge of Opera PMS (Opera Cloud)
  • Proficient in Microsoft Office, Tech Savvy
  • Ability to work independently & within a team environment
  • Ability to handle issues in calm manner - Think outside the box
  • Advanced communication skills
  • Well organized, with excellent attention to detail & time management
  • Availability to work Weekends / public holidays on a rotating roaster both AM & PM - Approximately 14-20 hours per week
  • Be motivated and responsible & have a friendly & outgoing personality
  • Minimum 1 year experience in a similar role
  • Opportunity for extra hours

What the perks are:

  • Meals
  • Uniform
  • Free parking
  • Accor Hotel staff discounts
  • Amazing work culture

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