Aquatic Services Officer

• Multiple casual positions are now available across our Leisure Centres.
• $44.12- $47.16 Including Casual loading plus Superannuation
• Join the City Services & Living team

Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the center of all that we do, ensuring our services are efficient and accessible.

Join the energetic Hume Leisure team at Hume City Council to contribute to the operation and to provide high levels of Customer Service to both internal and external customers at all levels, whilst maintaining a high level of professionalism and integrity as an Aquatic Services Officer. 

Positions are available across Broadmeadows Aquatic and Leisure Centre, Sunbury Aquatic and Leisure Centre and Splash Aqua Park and Leisure Centre.

To provide high levels of Customer Service to both internal and external customers at all levels, whilst maintaining a high level of professionalism and integrity.

What you'll be doing:

• Ensure the safety and welfare of all staff and visitors. 
• To continuously assess the grading of class participants to ensure continuity of progression through the Hume Swim School program. 
• Responsible for communicating progress to families and providing instructions to customers. 
• Assist with scheduling of newly introduced classes 
• To be the first line of contact for customer queries, to assist and overcome any concerns.
• Provide support to Swim Instructors and offer assistance where deemed necessary 
• Listen and respond to all feedback and view it as an opportunity to improve. 
• Seek to provide options to meet customer needs.
• Provide positive feedback and encouragement to all staff and visitors 
• Demonstrate pride and ownership in the presentation of the centre and the services offered. 
• Engage in open communication and encourage and acknowledge achievement. 
• Always lead by positive example 
• Provide support to fellow team members to enable a good balance between work and personal lives. 
• Act as Area Warden in the case of emergency situation/evacuation 
• Perform work in accordance with the Centre Operation Plan, Program Area Operations Manuals, Work Instructions and Work Plan. 
• Carry out the highest standards of class supervision and safety for the duration of the class. 
• To continually maintain and upgrade knowledge with a view to providing the highest standards of education. 
• Assist Swim Instructors with setting up necessary lesson equipment and packing away on conclusion of lessons. 
• To comply with administrative procedures 

The skills and experience you'll bring to the role:

• The ability to effectively impart their knowledge of water education skills to participants.
• Ability to perform and demonstrate water education skills appropriately and effectively.
• The ability to assist in leading operational changes/situations, such as full program relocation, according to set procedures and processes.
• Ability to formulate and administer lesson plans to achieve effective well-organized classes.
• Time management skills required for service delivery.
• Knowledge of personnel policies and practices applicable to the work
• Understanding of principles of Occupational Health & Safety as they relate to their workplace.
• Good oral communication skills required for client relationships and instruction.
• Skills in providing assistance and direction to achieve customer satisfaction.
• Courteous, friendly and professional telephone skills.
• Ability to deal with conflict in a persuasive, tactful and confident manner.
• Ability to mentor and support Austswim trainees

Required Certifications & Qualifications 

Essential 

• Austswim Certificate
• Provide First Aid Certificate
• CPR Certificate
• Working with Children Check (WWCC)
• Demonstrated experience as a swim instructor
• Currently teaching in the Hume City Council Swim School Program
• Current Drivers Licence

Desirable:

• Infant Aquatics Certificate
• Access and Inclusion Certificate
• Teacher of Adults
• Competitive Strokes
• Pool Lifeguard award
• Second Language

Why Hume City Council?

A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:

We're better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We're in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

Position Description