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Client Outcomes Lead

2 weeks ago

Hawthorn, Victoria, Australia Scope (Aust) Full time $90,000 - $120,000 per year

About Scope
Scope's purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role
Scope has an exciting and unique opportunity for a Client Outcomes Lead to work within our Strategy and Risk division.

You will ultimately be responsible for the successful implementation of the client outcomes measurement tool.

Your Key Focus

  • Develop a project plan and implement the client outcomes measurement tool (the tool) in Supported Independent Living (SIL)
  • Develop, coordinate and collaborate with key stakeholders to plan and implement a broader roll-out of the tool to understand client outcomes.
  • Support stakeholders, including leaders and managers, in driving adoption of the tool.
  • Development and provision of training in the use of the tool.
  • Development of resources to assist with implementation.
  • Monitor and report on the implementation.
  • Communicate insights and impact ensuring data can be used to influence practice.
  • Ensure on-time deliverables.
  • Measure project performance using appropriate systems, tools and techniques.
  • Provide advice to inform continuous implementation improvement.

What You Will Bring

  • Experience and knowledge within the disability and/ or community sector
  • Ability to think and work strategically and collaboratively
  • Build positive relationships with stakeholder
  • Exceptional influencing and relationship management skills

What We Look For

  • Relevant tertiary qualifications in disability or community services, project management or related field relevant to the position.
  • Demonstrated experience successfully managing multi-stakeholder projects or programs within the disability sector is essential.
  • Exceptional influencing and relationship management skills including the ability to develop and maintain strong collaborative partnerships.

View the position description Here

We are committed to filling this role quickly, so while applications for this role will close on Monday 10 June 2025, we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out
apply now
.

Scope as an Employer
At Scope, we 'Celebrate our people' by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It's one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights.

Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.
Take your career on a journey with Scope and work proactively with us to achieve our purpose

If at any time you require us to adjust our recruitment process to meet your individual needs please email

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.