Frontline Operations Assistant Director

This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community.

The key duties of the position include:

We are seeking a range of dynamic leaders to join our Frontline Operations group.

As an Assistant Director in Frontline Operations, you'll undertake an essential leadership role and ensure delivery of all priorities within your work area. You'll lead a diverse workforce to achieve key corporate and business objectives.

You will influence the design and development of tailored strategies that deliver contemporary client experiences and outstanding results for business.

You will inspire a future-focused mindset and a culture of innovation and continuous improvement. Your relationship and negotiation skills will ensure that strategic partnerships and effective planning for new initiatives are implemented.

Depending on your area of expertise you may:

• lead dynamic teams which could be in a rostered or scheduled client contact centre environment
• encourage staff engagement, guide capability growth and support positive change management while driving operational excellence
• provide technical guidance or advice to clients and staff to assist in resolving complex or sensitive issues
• deliver contract management activities including outsource contracts for labour, print and postal services
• lead, coordinate and monitor a variety of work/case management activities, provide advice and recommendations to solve complex workforce and workload issues
• work with a range of business partners to ensure business requirements are understood to facilitate the delivery of quality services to the community
• through active and strategic engagement, deliver tailored and contemporary outcome focused solutions that optimise debt recovery, on time lodgment, facilitate ongoing willing participation in the taxation and superannuation systems and influence client behaviour
• translate complex insights or technical requirements into actions to resolve a range of procedural or technical issues
• develop and maintain planning processes that support continuous improvement and guide informed decision-making.

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Eligibility

Candidates applying under the affirmative measure provision must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.

For further information about this requirement and the application process please select the Apply now button.

Getting to know the Australian Taxation Office

We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing.
Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life.
We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.