Customer Experience Consultant

6 days ago

Adelaide SA, Australia Cushman & Wakefield Full time $60,000 - $90,000 per year

Job Title

Customer Experience Consultant (Adelaide)

Job Description Summary

As a Customer Experience Consultant (CXC), you will play a key role in providing exceptional customer support, ensuring KPIs are met or exceeded, and enhancing the overall client experience. Working closely with both the centralized CXC team and on-site Facilities and Asset Managers, you will help streamline processes and drive optimal outcomes.

Job Description

Location: Adelaide, Melbourne or Sydney

Work Setup: Work in a hybrid model, with initial training on-site followed by a mix of in-office and work-from-home days.

Key Responsibilities

  • Ensure helpdesk and customer experience KPIs are met or exceeded
  • Focus on reducing customer effort using established frameworks and training
  • Adhere to Cushman & Wakefield and client-contracted processes
  • Identify and implement process improvements to optimize performance
  • Maintain compliance with the Quality Management Framework
  • Contribute to a safe and fair working environment by reporting incidents
  • Engage in learning, development, and coaching to enhance capabilities

About You

  • A natural "people person" who enjoys helping others
  • Strong multi-tasker, able to manage different tasks without compromising quality
  • Self-motivated and accountable, with a high standard of personal leadership
  • Excellent written, verbal, and listening communication skills
  • Proficient in computer literacy and keyboard skills
  • Customer service experience (e.g., retail, hospitality, or similar industries)
  • Adaptable and able to work effectively in dynamic environments

What's in It for You?

  • Comprehensive training to set you up for success
  • A great opportunity to shift careers or explore a new path
  • A supportive, collaborative team invested in your growth
  • A diverse organization that values different perspectives
  • Clear opportunities for growth and career advancement

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

  • Being part of a growing global company;
  • Career development and a promote from within culture;
  • An organisation committed to Diversity and Inclusion

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: "Cushman & Wakefield"

  • Customer Experience Consultant

    2 weeks ago

    Brompton SA, Australia Karmo Pty Ltd Full time $85,000 per year

    Are you passionate about helping people find the perfect car, hassle-free?At Karmo, we make car ownership simple, flexible and stress-free through our vehicle subscription service. We're on the lookout for a Customer Experience Consultant who's passionate about helping customers find the right car and enjoy every step of their Karmo journey.What You'll Be...

  • Customer Experience Consultant

    2 weeks ago

    Hackney SA, Australia Hickinbotham Group Full time $60,000 - $100,000 per year

    Hickinbotham is a dynamic and diversified private group based in Adelaide. With 70 years of family ownership and a reputation for excellence and innovation, the Group's interests include SA's largest residential building and development business, mortgage broking, spirit production and sales, and life sciences.We are seeking a Customer Experience Consultant...

  • Customer Experience Consultant

    2 weeks ago

    Adelaide CBD, Australia TSA Group Full time

    Company Description We are looking for Customer Experience Consultants to join our team, assisting New Zealand customers. You will be the voice representing our insurance partner, IAG, resolving major property damage claims. This role offers you the ability to build strong connections with your customers ensuring they are provided with the highest level of...

  • Customer Consultant

    2 weeks ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Customer Consultant **Your new role with Bendigo Bank is just a few clicks away.** **Job Closes: 15th August; Interviews Occurring 20th August and 22nd August** Position description: PD - Customer Consultant (14.07.22) (1).pdf **About the role** As a Customer Consultant you'll get to: - Listen to and understand our customers' needs and present solutions and...

  • Customer Experience Consultant

    1 week ago

    Adelaide, South Australia Novita HRIS Full time $60,000 - $80,000 per year

    Introduction About UsNovita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.Novita is South Australia's most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we're evolving every day.Novita brings you the benefits...

  • Guest Experience Consultant

    11 hours ago

    Greater Adelaide SA, Australia Deloitte Full time $60,000 - $80,000 per year

    Date: 7 Oct 2025Location:Adelaide, SA, AUDepartment: Enabling AreasDescription:Job Requisition ID: 39574Guest Experience Consultant | AdelaideDeliver exceptional corporate hospitality in a dynamic, client-facing role within Deloitte's new Festival Tower office in AdelaideRepresent the Deloitte brand by providing premium service to clients, guests, and...

  • Customer Experience Associate

    2 days ago

    Adelaide SA, Australia Cushman & Wakefield Full time $60,000 - $90,000 per year

    Job TitleCustomer Experience AssociateJob Description SummaryAs a Customer Experience Associate, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple,...

  • Customer Care Consultant

    3 days ago

    Greater Adelaide SA, Australia Hudson Australia Full time

    Our client provides salary packaging services to non-profit organisations and require Customer Care Consultants who will deliver exceptional customer service to their customers. **About the role**: - **Location**: Frewville, Adelaide, SA - **Salary**: $34.60 per hour + super - This is an **ongoing temporary contract starting mid/end May.**: - Full time...

  • Customer Solutions Consultant

    1 week ago

    Greater Adelaide SA, Australia Red Energy Full time

    **Customer Solutions Consultant** About us**: At Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall...

  • Customer Service Consultant

    2 weeks ago

    Greater Adelaide SA, Australia Rentokil Initial Full time

    Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in** Adelaide on a Permanent full-time basis.** This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and...