Customer Experience Consultant

3 days ago

Hackney SA, Australia Hickinbotham Group Full time $60,000 - $100,000 per year

Hickinbotham is a dynamic and diversified private group based in Adelaide. With 70 years of family ownership and a reputation for excellence and innovation, the Group's interests include SA's largest residential building and development business, mortgage broking, spirit production and sales, and life sciences.

We are seeking a Customer Experience Consultant to join our high-performing team in our contemporary office near the Adelaide CBD. You will be an "A" player, who brings a pragmatic, can-do attitude, and excellent interpersonal skills.

We value our high-energy, professional workplace and our commitment to delivering value across the Group's business units. High performance, accountability, humility, and outstanding customer service outcomes are non-negotiable aspects of our culture.

As a motivated and driven self-starter, you will have the ability to work with minimal supervision while learning, adapting and thriving in professional, a fast-paced, and demanding environment.

Key responsibilities for this stimulating and rewarding role include:

  • Providing superior service to our clients, including taking a professional approach that upholds the company's service standards and culture
  • Being a team player that cares about our clients and understands the importance of five-star customer service
  • Developing strong client relationships and providing support on a range of enquiries
  • Delivering regular updates on the progress of our client's homes
  • Managing interactions with clients over the phone, by email and in-person
  • Taking ownership of client queries from start to finish
  • Liaising with clients and external providers in a prompt and professional manner
  • Diligence with note taking and database management

Along with being reliable, loyal and trustworthy, a successful candidate will demonstrate the following attributes:

  • Have a strong understanding and belief in the company core values and to treat the core values as a blueprint for behaviour
  • Implement our lean culture as a part of everyday performance
  • Professional presentation
  • Superior written and verbal communication skills
  • Outstanding attention to detail
  • Ability to work autonomously and collaboratively as part of a team
  • Proven ability to achieve objectives and demonstrate actual results
  • Focused, driven and motivated
  • A positive energy with a 'can-do' attitude
  • Problem-solving and negotiation skills
  • Ability to remain calm under pressure
  • Excellent organisational and time management skills
  • An ability and desire to think outside the square

If this is you, and you want to reach your potential while working with the best, this role offers an exciting career opportunity where your hard work and dedication will be genuinely acknowledged and rewarded.

  • Customer Experience Consultant

    6 days ago

    Hackney, Australia Hickinbotham Group Full time

    Hickinbotham is a dynamic and diversified private group based in Adelaide. With 70 years of family ownership and a reputation for excellence and innovation, the Group’s interests include SA’s largest residential building and development business, mortgage broking, spirit production and sales, and life sciences. We are seeking a **Customer Experience...

  • Customer Experience Consultant Adelaide

    1 week ago

    Hackney, South Australia Hickinbotham Group Full time $60,000 - $90,000 per year

    Hickinbotham is a dynamic and diversified private group based in Adelaide. With 70 years of family ownership and a reputation for excellence and innovation, the Group's interests include SA's largest residential building and development business, mortgage broking, spirit production and sales, and life sciences.We are seeking aCustomer Experience Consultantto...

  • Customer Experience Consultant

    2 days ago

    Brompton SA, Australia Karmo Pty Ltd Full time $85,000 per year

    Are you passionate about helping people find the perfect car, hassle-free?At Karmo, we make car ownership simple, flexible and stress-free through our vehicle subscription service. We're on the lookout for a Customer Experience Consultant who's passionate about helping customers find the right car and enjoy every step of their Karmo journey.What You'll Be...

  • Customer Experience Consultant

    1 week ago

    Adelaide Region SA, Australia Harrison McMillan Full time

    3 Month Contract - Attractive Hourly Rate - Central Location **About the Company** Our Client is one of the state’s largest and oldest organisations, with more than 750,000 members choosing them to deliver them peace of mind, through their trusted range of motor, home and travel products and services. **Role Overview** Reporting to the Team Lead, these...

  • Property Consultant

    6 days ago

    Hackney, Australia Hickinbotham Group Full time

    **Get with the strength! - Earn over $150k per annum** This is your opportunity to join the most successful, and highest earning, sales team in the industry. Due to continued growth, Hickinbotham, a diversified business that includes South Australia's largest and longest established building and development group, seeks a **New Home Sales Consultant** to...

  • New Home Sales Consultant

    2 weeks ago

    Hackney, Australia Hickinbotham Group Full time

    **Get with the strength! - Earn over $150k per annum** This is your opportunity to join the most successful, and highest earning, sales team in the industry. Due to continued growth, Hickinbotham, a diversified business that includes South Australia's largest and longest established building and development group, seeks a **New Home Sales Consultant** to...

  • Design Consultant

    1 week ago

    Hackney, Australia Hickinbotham Group Full time

    Hickinbotham Group, South Australia's premier residential building and development organisation with a longstanding reputation for excellence, is seeking a Design Consultant to join our high performing team in our contemporary office conveniently located near the Adelaide CBD. At Hickinbotham, we maintain a high energy, professional workplace committed to...

  • Design Consultant

    2 weeks ago

    Hackney, Australia Hickinbotham Group Full time

    Hickinbotham Group, South Australia's premier residential building and development organisation with a longstanding reputation for excellence, is seeking a Design Consultant to join our high performing team in our contemporary office conveniently located near the Adelaide CBD. At Hickinbotham, we maintain a high energy, professional workplace committed to...

  • Customer Consultant

    4 days ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Customer Consultant **Your new role with Bendigo Bank is just a few clicks away.** **Job Closes: 15th August; Interviews Occurring 20th August and 22nd August** Position description: PD - Customer Consultant (14.07.22) (1).pdf **About the role** As a Customer Consultant you'll get to: - Listen to and understand our customers' needs and present solutions and...

  • Customer Service

    2 weeks ago

    Hackney, Australia Hickinbotham Group Full time

    Hickinbotham Group, South Australia's premier residential building and development organisation with a longstanding reputation for excellence, is seeking a **Customer Service Consultan**t to join our team. At Hickinbotham, we maintain a high energy, professional workplace committed to delivering unparalleled value in homes and land developments. We pride...