Customer Experience Manager
5 days ago
Location: Rosebery
Salary: $80,000 + Commission + Bonus
Step into the world of luxury bridal with one of the largest bridal houses in the world. With a global presence supplying over 100 wholesale stores and an in-house design team, this brand has quickly become a leader in the bridal industry. Their Rosebery flagship has been trading since March and is already making its mark with a premium service offering.
About the RoleWe are seeking a polished and motivated Customer Experience Manager (CEM) to join the team in Rosebery. Working closely with the Store Manager and a second CEM, you'll lead from the floor, inspiring the team while shadowing stylists and helping to close sales. This is a high-touch, appointment-based environment (90 minutes per bride, up to 8 appointments at a time), requiring a balance of professionalism, warmth, and strong commercial focus.
This is an opportunity to make your mark in a growing brand while being part of a supportive leadership structure.
Responsibilities- Motivate, coach, and inspire a team of stylists to deliver a world-class bridal experience
- Drive sales and support in closing appointments to exceed KPIs
- Oversee the commercial running of the store, including staff scheduling (Deputy software)
- Deliver and oversee ongoing staff training and development
- Partner with the Store Manager to ensure flawless operations and customer flow
- Lead by example with polished, professional client interactions
Non-Negotiables:
- Polished, professional, and enthusiastic (but not over the top)
- Strong background in luxury retail or customer service
- Proven sales expertise - a true closer who thrives in a consultative sales environment
- Confident, motivated, and able to work across a 7-day roster, including weekends
Nice to Haves:
- Previous experience in bridal or formalwear
- Strong understanding of appointment-based selling and clienteling
- $80,000 base + commission + bonus structure
- Opportunity to work with a globally recognised bridal leader
- Be part of a supportive, inspiring team culture with hands-on leadership
- Develop your skills in luxury retail, sales coaching, and customer experience
- Work in a beautiful Rosebery showroom with premium in-house designs
The recruitment process includes:
- Initial behavioural interview mins)
- Cognitive test (12 mins)
- Face-to-face interview with senior leadership
- In-store role play - styling experience with four gowns, demonstrating objection handling and elevated client service
If you're polished, sales-driven, and passionate about creating unforgettable bridal moments, this is your chance to join a world-class brand at an exciting stage of growth.
RECRUITER BIANCA MCMURRAY REFERENCE: 209323
To apply online, please click on the apply button.
Alternatively, for a confidential discussion, please contact Bianca McMurray on quoting the reference number above, or check out our website for other available positions.
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