Senior Developer – Service Management
2 weeks ago
Job DescriptionAbout the Opportunity
- Service transition – business and technical requirements to transition to new ways of working and the new service management system
- Service information transition – online service information reviewed for currency and mapped to future staff and student information architecture
- Knowledge transition – knowledge reviewed for currency and transitioned to new system.
- ServiceNow Development: Design, develop, and maintain solutions on the ServiceNow platform, with a focus on CSM, forms, workflows, and integrations.
- Application Development: Utilise ServiceNow, including proficiency in scripting languages such as JavaScript, HTML, CSS, and familiarity with REST/SOAP APIs, to build applications, forms, and reports, ensuring alignment with organisational needs and out of the box functionality.
- Platform Optimisation: Implement best practices for configuration and development to maintain and improve system performance.
- Integration Management: Collaborate with internal teams and third-party vendors to integrate ServiceNow with other enterprise systems (SSO, LDAP, Web Services, etc.), ensuring smooth data flows and process automation.
- Platform Upgrades: Oversee and support platform upgrades, ensuring minimal disruption to services and alignment with best practices.
- Technical Leadership: Provide technical oversight, coach and mentor platform engineers and developers, ensuring alignment with architectural guidelines and platform governance.
- Collaboration with implementation partner: Partner closely with implementation partner to ensure consistency in design and development across the platform, leveraging their expertise for complex configurations.
- Business as usual (BAU) Transition Support: Support the transition of the ServiceNow platform to BAU, ensuring workflows, forms, and integrations are fully operational and the internal team is well-equipped for long-term platform management.
- Documentation and Training: Develop and maintain technical documentation and provide training and support to internal stakeholders as required.
- The occupant of this position will hold a relevant qualifications or progress towards postgraduate qualifications and extensive relevant experience or an equivalent combination of relevant experience and/or education/training.
- Relevant certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Certified Application Developer) are a requirement.
- Familiarity with Agile methodologies and DevOps principles.
- Wide range of Learning and Development opportunities
- Mix of on campus and work from home options available and a supportive work environment
- Salary packaging options and corporate health discounts
- Generous leave entitlements including paid parental leave and leave loading
- Support with future learning opportunities through our educational staff assistance scheme
- Opportunities for internal mobility
- Health Safety and Wellbeing initiatives – on campus Gym facilities
- A covering letter outlining your suitability for the role, please refer to the qualifications above and the
- Current curriculum vitae/resume including full contact details
Griffith University
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