Service Centre Senior Advisor

Company Description

Every institution values excellence. What matters most is why.

Griffith was created to be a different type of university. You'll find we're about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you'll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Job Description

About the Opportunity

We are seeking a proactive and people-focused Service Centre Senior Advisor (Business) to be the first point of contact for employee support and advice across various operational and transactional matters.

Using our service management tool, you'll assist staff by providing guidance on policies and procedures, resolving a wide range of inquiries, and escalating more complex matters to specialist teams when needed.

In this role, you will:

• Build strong relationships with staff by delivering high quality customer service.
• Respond to low to medium complexity (tier 1) requests and ensure timely and accurate resolutions.
• Redirect more complex (tier 2) queries to the appropriate teams, while keeping requesters informed of progress.
• Support continuous improvement by helping to transition services from self service (tier 0) to tier 1 support, including guiding users through available resources and service pathways.

This is a great opportunity for someone with strong communication skills, attention to detail, and a passion for service excellence to make a real impact in a collaborative and evolving environment.

About you

• The occupant of this position will hold relevant tertiary qualifications or an equivalent combination of relevant experience and/or education/training.

Candidates must have full unrestricted Australian work rights and may be subject to a National criminal history check.

What we can offer

This is a fixed term opportunity until 31/12/2025 based at Brisbane South (Nathan). As Griffith is a multi-site University you may be required to work across other locations.

HEW 5 Salary - $79, $89, % super. Full package range - $93, $104,617.18.

Additional Information

Why join Griffith?

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives – on campus Gym facilities

At Griffith, we're committed to providing a safe and inclusive environment for all - whoever you are and wherever you're from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith's Modern Slavery Policy.

How to apply

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role, please refer to the qualifications above and the position description.
• Current curriculum vitae/resume including full contact details

For application and recruitment advice please reach out to Laura Whitworth, Talent Acquisition Partner on

Closing date: Sunday 31st August @ 11:59pm. All applications must be submitted online.