Guest Service Agent Alamanda Palm Cove

7 days ago

Palm Cove, Queensland, Australia Lancemore Hotel Group Full time $45,000 - $60,000 per year
  • Advance your customer service/administration career
  • Work with a great team in an exceptionally beautiful location
  • Casual role

We have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Alamanda Palm Cove Hotel.

About The Role

  • Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the hotel, positively representing and promoting our boutique brand
  • Be a key part of the guest experience, interacting wherever and whenever possible
  • Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
  • Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
  • Coordinate with other departments
  • Answer and dispatch both incoming external and internal calls
  • Maintain sufficient knowledge of all room rates and available packages
  • Follow up on all guest requests and complaints
  • Be a key part of the guest experience, interacting wherever and whenever possible
  • Support the operational teams with administrative tasks as required

About You

  • Have a desire to genuinely help people
  • Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
  • Good time management and communication skills
  • Well-developed computer knowledge and strong administrative skills
  • You have a warm, personable yet professional disposition
  • Front Office/reservation experience preferred but not essential
  • Success in a similar role preferred but not essential, we are employing on attitude not just experience
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional interactive social skills
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Positive mindset and a can do attitude

About Us
Alamanda Palm Cove:
Ranked in the top 5 hotels in all of Australia by TripAdvisor, the secret behind Alamanda Palm Cove is space – with 40 spacious guest suites, the LM Spa, Nu Nu Restaurant, stunning wedding facilities and gorgeous gardens, grounds and pools all in a beach front location with sweeping views of the Coral Sea

Lancemore Hotel Group
Founded in 1986,
The Lancemore Group
is a leading Australian boutique lifestyle brand.

  • Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.

Click the
"Apply"
Button

Our Values
Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

Follow us on Linked in

  • Maintenance Officer Alamanda Palm Cove

    2 weeks ago

    Palm Cove, Queensland, Australia Lancemore Hotel Group Full time

    Join our high performing team at an award-winning beachfront resort Lead the way in maintaining excellence and guest experiencePart Time/ Casual role based in stunning Palm CoveWe're looking for a hands on, guest focused Maintenance Officer to help keep Alamanda Palm Cove by Lancemore in perfect condition. If you love fixing things, take pride in...

  • Kitchen Steward

    1 week ago

    Palm Cove, Queensland, Australia Vivo Palm Cove Full time $54,600 - $109,500 per year

    Vivo Palm Cove is a busy all day dining restaurant situated between Cairns and port Douglas. We are looking for an energetic, responsible kitchen steward (s) to assist in maintaining a clean and safe workplace at our restaurant.Duties include:washing dishes in a fast paced environmentunpacking and storing of daily deliveriesensuring clean and tidy kitchen...

  • Guest Service Agent

    1 week ago

    Sanctuary Cove, Queensland, Australia IHG Hotels & Resorts Full time $60,000 - $80,000 per year

    As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...

  • Guest Services Attendant

    5 days ago

    Palm Cove, Queensland, Australia ALH Hotels Full time $45,000 - $60,000 per year

    About the RoleGuest Services Attendant (Housekeeping) | Palm Beach HotelWe're searching for a our very own 'Rosie the Robot' - you know, from The Jetsons - a Housekeeper known for their work ethic and efficiency.Someone reliable and customer-focused, a team player to assist with guest services and housekeeping duties shifts per week / 9:30am - 2:30pmJoin our...

  • Casual Cleaner – Palm Beach

    2 weeks ago

    Palm Cove, Queensland, Australia Axis Clean Full time $32,000 - $71,000 per year

    About usWe are a local beach-side cleaning business servicing clients across the Southern Gold Coast. Our mission is to provide exceptional cleaning services while prioritising lifestyle flexibility and an enjoyable work environment. We offer flexible shifts to suit your schedule and foster a supportive, positive workplace for our team. We are currently...

  • Breakfast Chef

    7 days ago

    Palm Cove, Queensland, Australia espresso and co cafe Full time $40,000 - $80,000 per year

    Great team environment.Beautiful beach front location.Breakfast and lunch only.Fast paced cafe.Job Type: CasualPay: From $34.00 per hourAbility to commute/relocate:Palm Cove QLD: Reliably commute or planning to relocate before starting work (Required)Experience:Kitchen: 1 year (Preferred)Work Authorisation:Australia (Preferred)Work Location: In person

  • Tourist Park Caretaker + Property/Building Manager

    2 weeks ago

    Palm Cove, Queensland, Australia CM and PA Easdown Pty Ltd Full time $60,000 - $80,000 per year

    About UsMultiple award winning Tallebudgera Creek Tourist Park is one of the Gold Coast's most iconic holiday destinations, set on the beautiful Tallebudgera Creek between Burleigh Heads and Palm Beach, and offering a range of accommodation and facilities for over 50,000 guests annually. We pride ourselves on providing an exceptional guest experience in a...

  • Chef de Partie

    2 weeks ago

    Palm Cove, Queensland, Australia Peppers Retreats, Resorts and Hotels Full time $60,000 - $90,000 per year

    Peppers Beach Club & Spa, located in the idyllic beachside destination of Palm Cove, just 30 minutes north of Cairns in Far North Queensland, is a perfect blend of plantation charm and beach chic. The resort offers a variety of accommodations, ranging from hotel rooms to one, two, and three-bedroom apartments and penthouses. The food and beverage offerings...

  • The Reef House Adults Retreat

    3 days ago

    Palm Cove, Queensland, Australia The Reef House Adults Retreat Palm Cove Full time $60,000 - $80,000 per year

    Maintenance Manager - Australia's Best Hotel and RestaurantThe Reef House Adults Retreat is the most iconic Colonial Style Beach House in Queensland. We are renowned for our personalised service in a truly relaxed setting offering tranquillity, ambience and boutique luxury.We are currently seeking a skilled and knowledgeable Maintenance professional to plan...

  • Head Chef for busy Palm Beach cafe

    5 days ago

    Palm Cove, Queensland, Australia Canvas Espresso Full time $60,000 - $120,000 per year

    About usLocated in beautiful Palm Beach on the Gold Coast, Canvas Espresso is a well-established cafe with a focus on specialty coffee with a modern breakfast and lunch offering combined with friendly, professional service.The opportunityDue to our ongoing success, we currently have an exciting opportunity for a talented and experienced Head Chefto join...