Guest Service Agent Alamanda Palm Cove

4 days ago

Palm Cove, Queensland, Australia Lancemore Hotel Group Full time $45,000 - $60,000 per year
  • Advance your customer service/administration career
  • Work with a great team in an exceptionally beautiful location
  • Casual role

We have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Alamanda Palm Cove Hotel.

About The Role

  • Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the hotel, positively representing and promoting our boutique brand
  • Be a key part of the guest experience, interacting wherever and whenever possible
  • Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
  • Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
  • Coordinate with other departments
  • Answer and dispatch both incoming external and internal calls
  • Maintain sufficient knowledge of all room rates and available packages
  • Follow up on all guest requests and complaints
  • Be a key part of the guest experience, interacting wherever and whenever possible
  • Support the operational teams with administrative tasks as required

About You

  • Have a desire to genuinely help people
  • Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
  • Good time management and communication skills
  • Well-developed computer knowledge and strong administrative skills
  • You have a warm, personable yet professional disposition
  • Front Office/reservation experience preferred but not essential
  • Success in a similar role preferred but not essential, we are employing on attitude not just experience
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional interactive social skills
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Positive mindset and a can do attitude

About Us
Alamanda Palm Cove:
Ranked in the top 5 hotels in all of Australia by TripAdvisor, the secret behind Alamanda Palm Cove is space – with 40 spacious guest suites, the LM Spa, Nu Nu Restaurant, stunning wedding facilities and gorgeous gardens, grounds and pools all in a beach front location with sweeping views of the Coral Sea

Lancemore Hotel Group
Founded in 1986,
The Lancemore Group
is a leading Australian boutique lifestyle brand.

  • Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.

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Our Values
Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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